Applications Supp Spec II

Job Summary We are currently hiring an Applications Support Specialist II for our Technology team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to troubleshoot and resolve escalated service desk tickets while assisting in all phases of new application development, testing and implementation within our time automation, time entry and time collection systems. Essential Duties Your Day-to-Day Leadership includes Activities such as these: Provide end user support of the suite of custom and vendor supplied applications including troubleshooting, resolving problems, and documenting application support process flows. Experience with applications including Bullhorn Time & Expense, Kronos, and custom time collections systems. Create and execute basic SQL Server reports and T-SQL queries. Provide Tier I & II /other support per request from various constituencies. Investigate and troubleshoot issues. Provides technical assistance by responding to inquiries from others regarding errors, problems, or questions about applications. Provide guidance to end users on how to use applications Competencies Competencies we value for this role include Ethical conduct, the ability to communicate complex technical concepts in easy-to-understand terms. Two years of experience in an IT systems/applications support environment. Must be familiar with the following scripting languages: HTML, JavaScript and VBScript and Use of Microsoft SQL Management Studio required, experience in Microsoft Excel, Word and Visio and creating custom macros using VBA. Proficient with computers and common business desktop technologies (Email, Web Browser, Word, Excel, etc.). Have good problem-solving, analytical skills as well as the ability to meet time-sensitive deadlines. You must have excellent written and oral communication skills, the ability to effectively prioritize in a high-volume environment and work both independently and within a team. Culture The Staffmark Group experience is more than just a job. Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp! Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client Diamond and Best of Staffing Talent Awards. A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception. An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average. Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done. Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job. Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential. Learn more about Required Langua

Created: 2024-11-03