Field Service Engineer - (Winston- Salem & Greensboro, ...

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta. Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! We don't just build technology. We build hope for everyone dealing with cancer. Elekta, World's leading developer of state-of-the art medical tools and treatment planning systems, is looking for a Field Service Engineer to join our team. As a Field Service Engineer, you must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion, while meeting all required administrative requirements. You must have a strong electronics background, and available to travel when required. This position warrants the highest level of professional representation between the customer and the company in all aspects of the customer relations. It also warrants the undivided support of projects, programs, and policies established by the Company. This is a remote position which requires the selected candidate to reside/relocate in the surrounding area where the position is located (Winston-Salem, NC). Responsibilities: Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure. Able to complete all Technician Responsibilities with 100% accuracy. Perform routine calibrations and preventative maintenance on their designated modality and secondary modality. Perform installations with assistance, on designated and secondary modality. Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation. Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams. Instruct customers and staff in proper use of the equipment. Assist Sales/Customer Service with technical advice. Stay current on all new products. Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned. Parts inventory management (part sales where applicable). Maintain all company-leased equipment, including company automobile, parts, and tools. Perform other related duties as assigned or requested. Incorporates Elekta Values into all department functions and responsibilities. Adhere to all Elekta directives, policies and procedures Qualifications: A minimum of an Associate's Degree or equivalent experience preferably in Electronics, Physics or an associated discipline. Minimum of 3 - 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities. Electro-mechanical aptitude is required. Must be computer literate. Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters. A good understanding of Good Manufacturing Practice, including ESD requirements. Must have effective written and verbal communication skills. Exceptional customer service skills. Ability to represent the organization in a professional and positive manner. Ability to organize and prepare reports. Ability to bend and lift heavy machinery/equipment. Must maintain an active driver's license in the home state and must be willing to travel when required, based on the needs of the business. Uphold the Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, there by fulfilling legal responsibilities and enhancing the quality of our organization. What you'll get In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits. What we offer: Opportunity to work with a proactive and supportive team Hybrid work option (you are required to work on location at least 3 days/week) Excellent Medical, Dental and Vision coverage 401k, paid Vacation and Holiday A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account Opportunity to work on cutting edge in medical advancement. Close-knit company culture Upward mobility How to proceed? We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail. We are an equal opportunity employer . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic. The US base salary range for this position is $75,000- 85,000. Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world. We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.

Created: 2024-11-03