Host/Hostess

Overview The Host/ Hostess is responsible for greeting and seating guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction. Responsibilities Duties include but are not limited to: Sincerely greet and interact with guests. Create a warm, friendly, relaxed atmosphere for the enjoyment of our guests. Assign tables and write server checks before service starts and be able to seat tables in a way that makes for a smooth service. Be equally gracious with staff and guests. Maintain a clean, neat, professional appearance always in accordance with established dress codes. Effectively handle complaints and communicate them through the proper channels. Work with a "sense of urgency" including flipping tables and assisting servers. Maintain the facility and services at the highest quality level for the enjoyment of the guests. Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server. Work harmoniously and professionally with co-workers and supervisors. Perform other duties as assigned. Qualifications Minimum of a high school diploma (or equivalent) and 0-2 years of food and beverage experience. However, a combination of experience and/or education will be taken into consideration. Knowledgeable about the Hotel and its outlets as well as general information about the entire property and the local area. Proficient reading, writing and oral proficiency in the English language. Strong attention to detail. Solid communication skills. Strong customer service skills. Strong commitment to service Ability to work a variety of shifts as will involve days, evenings, weekends and holidays. Strong interpersonal and team player skills. Ability to organize and prioritize. Must be able to go up and down staircase as well as stoop and bend. Must be able to lift up to 25 pounds. At this time, Keswick will not sponsor a new applicant for employment authorization for this position. Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k). LPC100

Created: 2024-11-03