Team Leader Care Coordination

Are you a passionate leader with a strong background in Care Coordination? FedPoint, a leading third-party insurance administrator is seeking a Team Leader of Care Coordination to oversee and inspire a dedicated team of Care Coordinators. In this role, you will play a critical part in ensuring our claimants receive exceptional service while leading a talented group of professionals. About Us: The Care Coordination Department is committed to providing comprehensive support to our clients in navigating long-term care services. We prioritize client advocacy and are dedicated to ensuring our enrollees receive timely and accurate information. Key Responsibilities: Supervision & Coaching: Motivate and support your team through ongoing coaching and performance evaluations. Guide Care Coordinators in making informed decisions about benefit eligibility and maximizing insurance resources. Workflow Management: Oversee care management activities to ensure client satisfaction. Monitor workloads, adjust schedules as needed, and handle escalated issues with urgency and professionalism. Clinical Risk Management: Collaborate with leadership to identify emerging clinical risks and develop strategies to address them. Participate in high-risk claimant reviews and ensure compliance with regulatory standards. Continuous Improvement: Represent the Care Coordination Department in projects and meetings aimed at enhancing interdepartmental processes and service delivery. What We're Looking For: Qualifications: Current unrestricted RN license in your state. 2+ years of supervisory experience in a healthcare setting. 2+ years of experience in long-term care; FLTCIP experience preferred. Skills & Competencies: Proven leadership ability with exceptional interpersonal skills. Strong verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks and manage multiple competing demands. High level of professionalism, tact, and diplomacy in all interactions. Are you ready for an office setting with a purely administrative role? Location: Portsmouth, NH - HYBRID 2 days in office Full-Time Position M-F with core business hours Why Join Us? Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers. At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your administrative service skills and advancing your career. In addition to working for a company with great people and an excellent reputation, what's in it for you ? Generous 401k plan : 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately. Lots of paid time off :3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays! Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options. 6 weeks fully-paid parental leave Tuition reimbursement program to support career goals. Corporate giving and matching gifts program. Volunteer program : Paid time off to volunteer and company-organized volunteering opportunities. A wide variety of personal, professional, and career development programs. Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community. All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check. FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603). Equal Employment Opportunity Posters

Created: 2024-11-03