Driver License Center Supervisor (New Kensington)

Salary: $54,226.00 - $82,475.00 Annually Location : Westmoreland County, PA Job Type: Civil Service Permanent Full-Time Job Number: CS- Department: Department of Transportation Division: TR Drvr Lcnsng Opening Date: 10/31/2024 Closing Date: 11/14/2024 11:59 PM Eastern Job Code: 71041 Position Number: Union: AFSCME Bargaining Unit: G2 Pay Group: ST06 Bureau / Division Code: Bureau / Division: Transportation/New Kensington Driver License Center Worksite Address: 1600 Greensburg Road City: New Kensington, Pennsylvania Zip Code: 15068 Contact Name: Rayna Lemelle Contact Phone: 717.772.3446 Contact Email: THE POSITION Are you a supportive leader who enjoys assisting others? The Department of Transportation is seeking a Driver License Center Supervisor. This position is crucial for providing exceptional service to customers at the Driver License Center. In this supervisory role, you will manage a team of committed staff, directing them to offer prompt and friendly service to the public. You will also have the chance to train and mentor new team members, helping them feel confident and capable in addressing inquiries with professionalism and a positive attitude. Submit your application today for this exciting and rewarding career! DESCRIPTION OF WORK In this role, you will oversee the operations of the Driver License Center, guiding employees in their daily activities. You will be accountable for managing human resources, which encompasses recruitment, placement, training, employee recognition, and disciplinary actions for both Civil Service and union-represented staff. Additionally, you will ensure that knowledge and skills assessments are conducted consistently and equitably across the Driver License Center. Your responsibilities will also include evaluating the overall performance and productivity of field employees through direct observations, analysis of productivity metrics, quality ratings, test outcomes, and customer satisfaction feedback. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch. This position may require overtime and travel. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: One year of experience as a Driver License Examiner (commonwealth title); or Two years of experience as a Driver License Examiner Assistant (commonwealth title); or Three years of experience obtaining, evaluating, and providing information to the public. Special Requirements: This position requires an active Pennsylvania non-commercial Class C Driver's License or equivalent and twenty-one years of age at the time of application. This position requires no suspensions or revocations of a driver's license during the five-year period immediately preceding employment. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click the Veterans' Preference tab or contact us at . Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. Learn more about our Total Rewards by watching this short ! See the total value of your benefits package by exploring our Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit and click on the benefits box. *Eligibility rules apply. 01 Do you possess a current driver's license which is not under suspension? Yes No 02 If you answered yes to the above question, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below. 03 Are you 21 years of age or older? Yes No 04 Have you been employed by the Commonwealth of Pennsylvania as a Driver License Examiner for one or more years full-time? Yes No 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 Have you been employed by the Commonwealth of Pennsylvania as a Driver License Examiner Assistant for two or more years full-time? Yes No 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08 Do you possess 3 or more years of experience obtaining, evaluating and providing information to the public, including one year of experience conducting driver tests or driver training? Yes No 09 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 10 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our Yes 11 WORK BEHAVIOR 1 - CONDUCTS NON-COMMERCIAL AND COMMERCIAL DRIVER LICENSE KNOWLEDGE EXAMINATIONS Conducts non-commercial and commercial driver license (CDL) knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience conducting non-commercial and commercial driver license (CDL) knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. B. I have experience conducting commercial driver license (CDL) knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. I have not conducted non-commercial examinations. C. I have experience conducting non-commercial knowledge examinations for applicants to ensure they have a knowledge and understanding of the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. I have not conducted commercial driver license (CDL) examinations. D. I have experience providing training to individuals on the PA Motor Vehicle Code, laws, rules and regulations, operating procedures and practical ability to interpret road signs and signals. I have not conducted non-commercial or commercial examinations. E. I have NO experience related to this work behavior. 12 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The type(s) of knowledge exam(s) (commercial or non-commercial) you conducted. What training did you provide to individuals. 13 WORK BEHAVIOR 2 - CONDUCTS NON-COMMERCIAL AND COMMERCIAL DRIVER LICENSE PRE-TRIP AND DRIVER SKILLS TESTS Conducts non-commercial and commercial driver license (CDL) pre-trip and driving skills tests. Determines vehicle characteristics to ensure appropriate tests are administered. Reviews and checks for valid vehicle registration and insurance and conducts appropriate safety inspections prior to administering examinations on specifically constructed test sites, established road-simulation courses, and/or established routes on public roads. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience conducting non-commercial and commercial driver license (CDL) pre-trip and driving skills tests. I have determined the vehicle characteristics to ensure appropriate tests are administered and I have reviewed and checked for valid vehicle registration and insurance and conducted the appropriate safety inspections prior to administering testing. B. I have experience conducting commercial driver license (CDL) pre-trip and driving skills tests. I have determined the vehicle characteristics to ensure appropriate tests are administered and I have reviewed and checked for valid vehicle registration and insurance and conducted the appropriate safety inspections prior to administering testing. I have not conducted non-commercial pre-trip and driver skills tests. C. I have experience conducting non-commercial pre-trip and driving skills tests. I have determined the vehicle characteristics to ensure appropriate tests are administered and I have reviewed and checked for valid vehicle registration and insurance and conducted the appropriate safety inspections prior to administering testing. I have not conducted commercial driver license (CDL) pre-trip and driver skills tests. D. I have experience providing training to individuals on pre-trip and driving skills tests. I have not conducted non-commercial or commercial driver license (CDL) pre-trip and driver skills tests. E. I have NO experience related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The type(s) of knowledge exam(s) (commercial or non-commercial) you conducted. What training did you provide to individuals. 15 WORK BEHAVIOR 3 - REVIEWS AND PROCESSES IDENTITY DOCUMENTS AND CREDENTIALS Reviews and processes identity documents and credentials by accessing various tools, systems and databases. If required, authenticates and identifies documents used to establish identity and eligibility for driver license/identification card products and to aid in identifying irregularities and fraud. Identity documents include but are not limited to birth certificates, U.S. Passports, Social Security Cards, court documents, and immigration documents issued by the Department of Homeland Security. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience reviewing and processing identity documents and credentials by accessing various tools, systems and databases. I have authenticated and identified documents used to establish identity and eligibility for driver license/identification card products and to aid in identifying irregularities and fraud. B. I have experience reviewing identity documents and credentials to authenticate and identify documents used to establish identity and eligibility to aid in identifying irregularities and fraud. I have not processed these documents. C. I have experience processing authenticated identity documents and credentials by accessing various tools, systems and databases. I have not reviewed or authenticated these documents. D. I have successfully completed training in how to identify and authenticate identity documents and credentials. E. I have NO experience or training related to this work behavior. 16 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The type(s) of documents you reviewed and authenticated. The type(s) of documents you processed. The type(s) of tools, systems or databases you used to process identity documents. 17 If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. Training Source Course Title(s) Credits/Clock Hours 18 WORK BEHAVIOR 4 - COMMUNICATION Communicates information related to driver license applications, required documents, testing procedures, test results, and the complaint process to customers. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience communicating with the public face-to-face and in writing or electronically. I have exchanged driver license information such as applications, required documents, test results, and the complaint process to customers. B. I have experience communicating with the public face-to-face and in writing or electronically. I have exchanged information NOT related to driver license information. C. I have experience communicating with the public in writing or electronically. I have exchanged information NOT related to driver license information; additionally, I have not communicated face-to-face. D. I have successfully completed training in public speaking, train the trainer, speech, English Composition, etc. related to this work behavior. E. I have NO experience or training related to this work behavior. 19 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The type(s) of information you communicated to the public. The method with which you communicated with the public (face-to-face, electronically, in writing). 20 If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. Training Source Course Title(s) Credits/Clock Hours 21 WORK BEHAVIOR 5 - SUPERVISION Performs the full range of supervisory duties, such as employee discipline, hiring decisions, leave approval, completing employee performance reviews, conducting interviews, directing and reviewing the work of subordinates, assigning training, etc. Levels of Performance Select the "Level of Performance" which best describes your claim. A. I have experience performing the full range of supervisory duties, such as employee discipline, hiring decisions, leave approval, completing employee performance reviews, conducting interviews, directing and reviewing the work of subordinates, assigning training, etc. B. I have experience as a lead worker. I have provided on the job training to newly hired staff, reviewed their work, served as a team or group leader, etc.; but I was not responsible for employee discipline or hiring decisions. C. I have successfully completed college-level coursework or training related to this work behavior in such areas as, supervisory development courses, labor relations, human resource management, etc.; but I have had little opportunity to perform this level of work outside the academic environment. D. I have NO experience or training related to this work behavior. 22 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. The name(s) of the employer(s) where you gained this experience. The actual duties you performed. Your level of responsibility. 23 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. College/University/Training Source Course Title(s) Credits/Clock Hours Required Question

Created: 2024-11-03