Network Support Technician I, II or III

Description Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Position Overview: Astound Broadband is currently searching for a Network Support (CNOC) Technician I for our Applications, Systems and Network Operations Department. The Commercial Network Operations Center is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience. The Operations department is a 24/7 service provider for the organization. The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC Surveillance Technician I will maintain strong situational awareness of changes being performed throughout the core network through a solid change management process. This position reports directly to the CNOC Manager/Supervisor and has no supervisory responsibilities. This position has a potential for a Hybrid work environment. The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time. The primary position responsibilities will include, but are not limited to: Triage commercial services and equipment for outages and performance issues Isolate and identify cause of faults for customer network related issues Remote restore/reroute competencies Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately Interface directly with Internal and External Enterprise Engineers/Technicians Event Escalation Reporting Support of hosted voice services The ideal person for the role will: Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staff Maintain a good working image to Customers and the community with regard to personal presentation, communication, and caliber of work effort Punctual, regular, and consistent attendance Availability to work any shift in a 24/7/365 environment Work in a strong team environment Our ideal candidate will possess: Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry. Strong verbal, written, and interpersonal communication skills Sound ability to analyze issues Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms RF Network troubleshooting Network protocols Basic Linux

Created: 2024-11-02