Dispatcher/Lead Helper

Household Goods Local Dispatcher/Lead Helper Overview: Lawrence Companies, Inc., headquartered in Roanoke, Virginia, is a 100% employee-owned service-based business with over 375 employees and 125 independent contractors focused on four primary business divisions: Household Goods Moving and Storage, Truckload and Flatbed Freight, Case Dealership, and Truck Bodies. One of the founding members of United Van Lines, Lawrence has been a leader in the moving and storage business for over 80 years and commenced its freight operations in 1994. These operations have grown to over 250 drivers with 1,000 trailers. In all its business divisions Lawrence has developed an outstanding reputation for speed, reliability, quality of service, and best value. Success at Lawrence is due to the relationships built with clients, results driven performance, and open lines of communication. The company offers an enthusiastic, passionate, value-driven, team-oriented culture. Position Summary The Dispatcher/Lead Helper workds daily with our Household Goods Division, our drivers, and customers to achieve exceptional results. Primary areas of responsibility include: Assist supervisor in daily operations including driver efficiency, accurate and thorough maintenance records, all while achieving customer satisfaction. Provide a diverse range of administrative support needs from data entry, filing, and copying to working with spreadsheets and providing information for the Departments. Essential Functions & Major Accountabilities Assist in daily coordination of local drivers while ensuring accuracy, and excellent customer service Assist customers or operations with any questions or issues that they might have including resolving customer delivery issues in a courteous, professional and timely manner Ensure all dispatched assignments are completed as planned Communicate with internal and external customers as needed Serve as back-up for scheduling as needed Oversee and/or operate computerized routing system Assist Operations Leaders with administrative duties, including processing invoices and overseeing billing responsibilities for our Household Goods Division. Retrieving data, working with spreadsheets or software specific to the business, and compiling information together for the Department Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address needs CDL holder will assist with meeting customer requirements as needed

Created: 2024-11-02