288/MacGregor Asst Service Mgr (ASM)

Job Description Responsibilities of this position include leading the successful operation of the Central Checkout department. This Partner is responsible for creating a team environment throughout Central Checkout where Partners are trained and developed, ensuring Customers receive consistently superior Customer Service. RESPONSIBILITIES OF THE POSITION: - Role model Superior Customer Service. - Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner. - Assist in maintaining company sanitation standards. - Monitor and manage potential shrink. - Ensures Standard Operating Procedure compliance in the service department. - Monitor, enforce and role model company dress-code standards. - Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed. - Monitor front-end activity to expedite Customer throughput by directing Customer traffic. - Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.). - Provide ongoing communication with store staff and management regarding daily events and concerns that transpire. - Listen and show sensitivity to Partners' concerns and handle issues in professional manner. - Encourage and champion front-end selling activities. - Recognize Partners and celebrate success. - Convey appropriate sense of urgency in dealing with Partner and Customer issues - Oversee the ordering of products to ensure 100% in-stock conditions and inventory control. Requirements: - Eighteen (18) years of age or older - Must have completed Regional Service training and approved by the Regional Merchant - Advanced understanding of checkout procedures - Demonstrated leadership ability - Demonstrated commitment to excellence in customer service - Exhibits high level of performance - Have the ability to speak or communicate effectively to co-workers, supervisors and customers - Demonstrates strong conflict resolution skills - Effective oral and written skills - Possesses understanding of basic math concepts - Possesses ability to make logical decisions - Ability to delegate, organize and plan effectively - Ability to handle stressful situations - Excellent customer service skills - Proficiency on HEB systems preferred - Excellent communication and organization skills - Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment - Maintain sanitation standards throughout the work area - Ability to work a flexible schedule, including opening, closing, and weekend shifts. Physical Requirements: - Maintain a high level of productivity and efficiency standards. - Standing (for max. of 3hrs). - Lift and carry moderately heavy loads; - Bend, reach, squat, push and pull 12-2007

Created: 2024-11-02