Office Operations Manager

At SOM, we are a collective committed to shaping a better future for our clients, communities and planet. We aspire to create the most sustainable, impactful work through creative, interdisciplinary teams with all the resources and diversity of a global firm. We value those who are passionate about excellence, innovation, integrity, inclusivity, and collaboration. Together we can achieve great things. Success at SOM Means Ideas: We believe in a meritocracy of ideas. We look to everyone to actively contribute to the discourse in the firm. Knowledge: We believe that expertise is the result of lifelong learning. We are not expected to know everything, but rather to passionately pursue answers, develop new skills and deepen our knowledge. Product: We strive for excellence in the concept, quality, and delivery of our work. Individual: We value individuals who bring the highest standards of professionalism and personal integrity in the way they work. Each person can develop and contribute their wealth of attributes, skills and knowledge to support the overall health of the firm. Team: We value the power of interdisciplinary integration. A positive team culture in which everyone collaborates openly towards common goals is essential. Firm: We have a history of making transformative contributions to the profession and our communities. We are constantly innovating and attempting to bring new approaches, solutions and processes to our work. Position Responsibilities Ensures the facility meets SOM Standards and maintenance of standards is updated daily. Acts as first point of contact for all office renovations, staff issues, repairs and improvements; all office emergencies including loss of power, leaks, HVAC elevator emergencies. First point of contact with landlord/building management for all operational items/actions; Acts as point of contact for the Emergency Management Team and works in conjunction with HR and IT to ensure best practice. Implements policy for Office Facilities including fire safety, business standards, help desk tickets Maintains and administers office security cards, building card access and weekly security reports; updates Intranet site for key office listings which include telephone, fire warden, searchers, first aid/CPR certified, emergency communications, office resources and all operational policies. Manages seat assignments with Senior Leadership and updates seat assignments, floor maps, seat reporting for studio heads. Ensures all desks are cleaned, IT equipment setup and appropriate furniture is available for new hires. Coordinates and oversees all aspects of internal staff moves. Communicates and interacts daily with staff and new hires to ensure facilities procedures are compliant with SOM standards. Communicate with firm-wide peers to develop and implement best practices. Schedules maintenance cleaning, painting, furniture repair and storage. Supervises ordering of pantry supplies, office supplies and furniture. Oversees building cleaning company to ensure contracted services are provided. Develops relationships and works daily with vendors on COL, contracts, and solicits proposals. Reviews monthly expenditures to ensure adherence to budget guidelines. Coordinates purchases and disposal of furniture and fixtures with Finance. Leadership Responsibilities Inspires and leads others by example, participates in staff mentoring and training, clearly defines team member expectations and responsibilities, empowers others, and delegates where appropriate based on team members' recognized abilities and potential. Develops and/or manages, in collaboration with team members, a clear and consistent work plan to achieve the project budget, deliverables, and schedule. Actively engages in internal and external professional development opportunities. Contributes to the implementation of sustainable strategies in all project assignments and the associated development of staff knowledge. Contributes to the development of standards, policies, and procedures. Protects SOM from financial and legal risk. Minimum Qualifications College degree preferred or equivalent knowledge, skills and abilities. Minimum of 6 years experience as an office operations/administrative professional or equivalent knowledge, skills and abilities. Experience in architecture is preferred. Minimum 3 years supervisory experience. Extensive knowledge of Microsoft Office and Google Workspace. Excellent leadership, interpersonal skills, communication skills, both oral and written. Ability to interact with all levels of staff and Partnership. Our Benefits: Health and Wellness: Medical, dental, vision, disability, and life & accident insurance Savings: 401K matching, pre-tax spending accounts, and employee discount programs Work/Life Balance: Inquire about our hybrid/flexible schedules, paid family leave, paid vacation, backup child and elder care, and an employee assistance program Professional Development: Reimbursement for professional licenses, associated renewals, and exam fees as well as specialized in-house career development Compensation for this role is based upon experience, qualifications, location, and education and typically ranges from $80,000 to $95,000. Our Culture Our creative, interdisciplinary teams work like small, dynamic studios, with all the resources and diversity of a global firm. We believe an inclusive environment improves our teams, our firm, and our communities and are passionate about Diversity, Equity, and Inclusion. Our DEI Action Plan was created to bring meaningful change to our profession, starting with our own culture and practices. We are proud to be an equal opportunity and affirmative action employer. Visit this page to learn more about SOM's employment policy and how to apply offline: For more about SOM:

Created: 2024-11-02