ScaleUp: Online Business Manager

Position Overview Do you love overseeing projects, managing people, and working directly with a business owner to grow their company? Are you a detail-oriented strategic thinker with a thick skin who loves to solve problems? Do you wake up every day with an enthusiastic and energetic attitude?   Then the team at ScaleUp needs you! Gry Sindig of the Norway-based ScaleUp is seeking a part-time Online Business Manager to optimize ScaleUp's processes, increase revenue, and improve customer satisfaction. She is looking for someone with leadership skills, business skills, and operations experience to ensure ScaleUp's smooth operation and growth. You are the ideal candidate if you love managing projects, operations, metrics, and people. ScaleUp is the top business coaching and services company for female entrepreneurs in Norway. Their mission is to elevate female entrepreneurs into running their own profitable businesses that make a positive difference in their communities and create freedom for themselves and others. The company values honesty, enthusiasm, and getting stuff done. At the same time, this team loves to have fun and enjoys what they're doing as they navigate the day-to-day. You are perfect for this role if you are organized, love efficient systems, and can confidently lead a team to complete their objectives. You're exceptionally good at strategy and can identify challenges before they even surface. You're a resilient person who loves the excitement of working in a dynamic, fast-paced environment. Taking ownership of outcomes and moving people and tasks forward-while also remaining empathetic and collaborative-is completely your jam. You value clear, concise, direct communication because you know it saves time, yet you're also an enthusiastic team player who values strong, supportive relationships. You always give it your all, you're a growth-minded problem solver with an optimistic can-do attitude, and with you, mistakes are simply opportunities to learn and improve. If this kind of work excites you, and you want to be part of growing a company that is considered the top business coaching program for female entrepreneurs in Norway, you're a great fit for this Online Business Manager role! Responsibilities (tasks associated with the role) Business Strategy and Planning Collaborate with the business owner to define goals, develop strategies, and implement plans to achieve business objectives. Develop and implement marketing strategies to attract and retain customers, increase brand awareness, and drive revenue growth. Stay up-to-date with industry trends and emerging technologies, recommending changes to maintain a competitive edge. Operations and Process Improvement Analyze business operations to identify areas for improvement, recommend solutions, and implement changes to streamline processes, increase efficiency, and reduce costs. Develop and manage project plans and timelines, ensuring projects are completed on time, within budget, and meet quality standards. Track and manage the company's moving parts, deadlines, and deliverables to ensure smooth and efficient project execution. Team and Project Management Manage team members to successfully complete job responsibilities. Oversee project timelines and tasks through to completion. Hire and onboard new team members. Performance Monitoring and Reporting Establish and monitor key performance indicators (KPIs) in areas such as revenue growth, customer satisfaction, operational efficiency, project delivery, and brand awareness. Track progress against targets and implement corrective actions as necessary to stay on course. Identify, prioritize, and resolve business issues, collaborating with cross-functional teams to ensure timely resolution. Problem Solving and Flexibility Proactively identify potential challenges, autonomously develop solutions, and collaborate with team members as needed. Adapt quickly to changing priorities while keeping the team focused on overall objectives. Ensure the team has the resources needed to pivot and stay aligned with business goals. Communication and Collaboration Communicate expectations clearly to the team, providing updates as needed to ensure alignment. Attend the weekly team meeting on Mondays at 8:00 PM EST / 2:00 PM Central Europe Time. Requirements (expected proficiencies to excel in this role) This position is for a person who is: Detail-oriented A strategic thinker Enthusiastic and energetic Proactive and takes initiative Solution-oriented Extremely organized A confident leader who takes ownership of outcomes Empathetic and a collaborator/team player Completely comfortable holding others accountable A self-starter who does their job without being nagged or micro-managed Great at seeing challenges before they happen and offering solutions Flexible, adaptable, and able to pivot while maintaining focus on the objective Effective under pressure Comfortable making decisions and driving progress Able to push through obstacles to get results Excellent with follow-through (if you say you'll do it, you'll do it, period) Thick-skinned and completely comfortable with direct communication Comfortable communicating without wrappers to "soften" what they're saying Completely fine with skipping well-meaning but time-wasting niceties like "Nice to meet you" and "How was your weekend?" Open and happy to communicate with the rest of the team A continuous learner who values growth Unconcerned with hierarchical structures Additional requirements: Available to work in U.S. EST time (starting no later than 8 AM EST) or Central European Time Access to a computer  Reliable internet connection Reliable and distraction-free work environment  This position is NOT for someone who: Is thin-skinned and easily offended Can't handle direct communication Struggles with strategy Is overly serious and can't have fun Struggles with details Is all talk and no implementation Moves and talks slowly and without energy Talks a lot without ever getting to the point Isn't a team player Is happy to take credit for others' work Can't or won't self-reflect with the intention of learning and growing Refuses to learn from mistakes Wants to be part of a hierarchy instead of a team Is unavailable to work during U.S. EST or Central European operating hours Software Utilized by Company Kajabi, Plannthat, Monday, Slack, Calendly, Google Workspace. Current Team Members Owner, Customer Support VA, Systems VA, Accounting & Finance, Facebook Advertising Offer Details This is a part-time, remote, contractor position. Pay is $50-$60/hour. Benefits include two weeks' paid time off per year - one week during the summer and another over Christmas and New Year's (in 2025 it will increase to three weeks paid time off, with two weeks during the summer and one over Christmas). About ScaleUp ScaleUp is a Norway-based company that guides entrepreneurs in reaching their full potential and building successful businesses that not only generate profit, but also contribute to their communities.  The company does this through a full range of business coaching and services, including an eight-week business course, the ScaleUp Mastermind, Mastermind VIP for those who want to go bigger and deeper, and their yearly live event in Oslo. ScaleUp is passionate about overdelivering for their clients, being honest, learning from their mistakes, and creating a culture of support. They're on a mission to build the number one business coaching company in Norway while making a positive difference in the entrepreneurial world. You can learn more about the company HERE. The cultural pillars of the company include: Get stuff done. We find and implement solutions. Be open and honest. We value speaking the truth no matter what. Always learn and grow. When we make a mistake, we own it and learn from it. Be enthusiastic. Let's have fun doing what we do! Engage in honest self-reflection. We encourage all team members to regularly review how aligned they are with our core values.

Created: 2024-11-02