Data Center Resiliency Manager

Description: POSITION OVERVIEW: The Data Center Resiliency Manager is collaboratively responsible for partnering with both the Data Center Operations Manager and the Disaster recovery Manger to ensure aligned services between the two functions. The role splits time evenly between the functions enhancing resiliency and risk reduction across critical systems. This position assists in management all the operations services and activities in support of strategic data centers while setting global data center operational standards and practices. Key Responsibilities: - Collaborate with all stakeholders to understand technical requirements - Manage the Disaster Recovery Program - Maintain DR plans and hundreds of Technical Recovery Guides globally drive service providers to ensure their plans are created and maintained. - Manage small and large scope walk-through and simulation-type disaster recovery exercises leading multi-discipline groups of employees consultants and vendors - Responsible for OEM or third part maintenance agreements for HW break/fix including escalations and annual negotiations for renewals - Ability to troubleshoot communicate and act as the lead on data center issues - Work closely with the local facilities personnel covering all support system activities associated with the onsite data centers/computer rooms - Work closely with the offsite co-location vendors covering all the activities incidents requests capacity planning and communications - Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers - Partner with business groups on their data center related requirements and projected growth to assure space is available for future needs in the DCs - Manage and maintain effective relationships with vendors equipment manufacturers partners and associates - Oversee the data center operations incident change request ticket queues ensuring Service Now tickets are addressed and resolved in a timely manner - Provide oversight of DR design projects. - Provide formal and regular communications and escalation to management and executive briefings as needed. Qualifications Experience: - 10 years overall IT experience. - Preferred Bachelors degree in Computer Science Information Technology or related field equivalent professional experience - Strong troubleshooting and problem-solving skills. - A thorough understanding of structured cabling design and distribution - A thorough understanding of data center design rack and cabling management layouts hot/cold aisle containment etc. - A thorough understanding of DR solutions and technologies. - Advanced MS Suite skills. ServiceNow and SharePoint a plus. - Experience in leading technical teams delivering complex programs on a global basis. - Exposure to multi-cloud environments is a plus AWS Azure Google Cloud. - Demonstrated leadership communication and interpersonal skills. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2024-11-02