Solutions Analyst

Facility:Dayton Children's - Main CampusDepartment:Field Support TeamSchedule:Full timeHours:40Job Details:The Support Analyst position provides front line technology support for customer issues. This includes daily responsibilities for receiving, prioritizing, managing, and resolving reported technical issues. The analyst tracks, documents and resolves customer issues using the Service Desk ticket tracking system, or via other methods in accordance with departmental procedures and ITIL processes. The Support Analyst will provide support for hardware, software, phone, audio visual, and basic network support to internal users as well as support to remote users. Troubleshoot devices including, but not limited to: desktops, monitors, laptops, thin clients, printers, scanners, cell phones, desk phones, and copiers. The Support Analyst will participate in an on-call rotation and may be called upon to provide after hours phone support. Department Specific Job Details: Education Requirements: + High School Diploma required + Associates Degree in subject related to Information Technology preferred Certifications: CompTIA A+ certification preferred Job Requirements: + A minimum of 1-year prior work experience (college education may be substituted if applicable) + Strong understanding of Active Directory, DHCP, TCP/IP and DNS and how it relates to desktop support + Understanding of Active Directory security groups, why they are necessary and when they should be used + Ability to determine what is a client or server issue and follows proper escalation steps + Self-motivated with the ability to work quickly and independently with minimal supervision + Effective interpersonal and teamwork skills + The ability to move equipment and files that weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment + Key emphasis on customer service skills, proper phone, and email etiquette + Strong attention to detail and willingness to ask for help when necessary + Positive and proactive attitude Education Requirements: Associates (Required) Certification/License Requirements: At Dayton Children's we believe that each moment counts with our patients, families and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today! Our values: + Safety--We make safety our first priority. + Compassion--We deliver compassionate, family-centered care to all we serve. + Ownership--We are the pediatric care experts and act knowing that every patient, visitor and the hospital is our collective responsibility. + Collaboration--We work collaboratively to care for children, their families and each other. + Innovation--We continuously innovate to make Dayton Children's even better today and into the future. + Equity -- We strive for an environment in which all feel welcomed, valued and fairly treated in order to reach their full potential. Dayton Childrens is proud to be an Equal Opportunity Employer who values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation or transgender status.

Created: 2024-11-02