Desktop Support Technician

**Company Description** The Bosch Group operates in most countries in the world. With over 400,000 associates, a career at Bosch offers a chance to grow an exceptional career in an environment that values diversity, initiative, and a drive for results. If you are interested in working on the cutting-edge of technology, working at Bosch is the place for you! Bosch is expanding its semiconductor business with silicon carbide chips in the U.S. and plans to invest some $1.5 billion in the Roseville site in California in the coming years. The first SiC semiconductors will be produced here on 200-millimeter wafers as of 2026. We are committed to quality at Bosch. Our environment celebrates diversity and promotes career progression. We seek highly-skilled, creative, results-oriented people who can look at technology from a new perspective and provide surprising insight. We are looking for candidates who want to shape and drive innovation at Bosch. **Job Description** Provides support for facility computer systems, computers, and peripherals. The Desktop Support Technician is responsible for installing, diagnosing, maintaining and upgrading/replacing hardware for the end-user. Additionally, must be able to troubleshoot problem areas in a timely and accurate fashion, making sure your customers are up and running smoothly with minimal interruptions. **Qualifications** **Technical Qualifications:** + 2-5+ years of applicable work experience. + Creating and modifying user for legacy systems with Active Directory, Microsoft Exchange, Proofpoint, Novell and Citrix. Requesting user logins, VPN and internet access. + Able to read and understand technical manuals, procedures/process documentation. + Strong ability to research and investigate basic / complex IT topics. + Install, set up, and repair of equipment for associate use: PCs laptops, printers/scanners, USB devices, tablets, VOIP phones, cell phones (Android now, iOS in the future), TVs, projectors, monitors, headsets, web cameras, etc. Ability to train associates on all of this equipment. + Installing and configuring software for associate use: Windows, Microsoft Office + Provide support to the Network Infrastructure team by assisting with installation of network cables, new hardware, etc. + Document and track reported issues/request to ensure timely resolution and follow-thru. + Document and track inventory using Excel and Sharepoint. **Soft Skill Qualifications:** + Effective Communication skills, both written and verbal. + Demonstrates effective interpersonal and relationship building skills. + Be able to present complex technical ideas in user-friendly language. + Ability to work in a team-oriented, collaborative environment. + Strong customer-service awareness/orientation. **Additional Information** All your information will be kept confidential according to EEO guidelines. + This role will be working on site in Roseville, CA. + This position is Monday- Friday, additional hours as necessary. + **Indefinite US work authorized individuals only. Future sponsorship for work authorization is unavailable.** **About Bosch** BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives: + FIRST Robotics (For Inspiration and Recognition of Science and Technology) + AWIM (A World In Motion) By choice, we are committed to a diverse workforce EOE/Protected Veteran/Disabled. The U.S. base hourly range for this full-time position is $24-$27/hr. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process. In addition to your base hourly pay, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an attractive employer match; wellness programs; life insurance; long term disability insurance; paid time off; parental leave. Pay ranges included in the postings, when included, generally reflect base salary; most positions include a bonus or additional benefits.

Created: 2024-11-02