Scheduling Coordinator CWR

Job Summary: -Coordinates all aspects of tests, procedures and surgeries under the direction and supervision of the Practice Supervisor or Manager and physician(s) in an efficient manner. -Schedules procedures in a prompt, polite, and helpful manner. -Follows guidelines of each facility including any required booking sheets. -Makes sure proper equipment is ordered for surgery. -Verifies patient demographics. -Logs the patient and their insurance information, contacts insurance company for verification of coverage and benefits and obtains precertification from the payer. -Coordinates procedure appointments with physician's calendar, and changes in the schedule are adjusted as needed. -Communicates appointments and surgical preparation information to the patients. -Responsible for arranging co-surgeon or assistant as needed as well as cross scheduling with other departments (i.e. the lab for intra op TH or nuclear medicine for injections/mapping). -Ensures pre-op procedures are followed with consistency including: completion of surgical documentation (including completed consent forms, history and physical within 30 days of scheduled procedure and physician orders. -Distributes documentation to appropriate departments. -Schedules pre-surgery appointment with physician, obtains medical clearance(s) as needed, coordinates pre-admission testing appointments with appropriate departments and follows up with results to the physician. -Responsible for maintaining block time guidelines at each of the hospitals. -Coordinates required postoperative care under the direction of the provider. -Obtains surgical billing information from physicians. -Works with coding department to obtain appropriate codes and posts and reconciles all surgical charges. -Tracks all procedures including completed and pending cases. -Tracks all surgical testing and pathology results. -Provides excellent customer service. -Helps to promote high levels of service, greets patients and visitors in a prompt, courteous and helpful manner. -At each patient encounter, responds promptly to patients needs and listen with empathy both in person and on the telephone. -The coordinator will courteously assist the patient while never compromising the dignity of the patient's surgical and financial needs. -Must display cooperative interactions with others and accepts responsibility for what needs to get done. -Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. -Clocks in at designated start time. -Manages time efficiently to prevent unapproved overtime. -Performs assignments with efficiency and accuracy in a positive manner. -May be required to provide cross coverage within the Physician Services Division. -Participates in surgical service meetings held at the hospitals. -Adheres to HMH Organizational competencies and standards of behavior. Required Skills & Experience: -Two years of related experience. -Effective interpersonal and communication skills required. -The ability to learn quickly and adapt in a changing environment. Preferred Skills & Experience: -2 years of progressive experience in a medical office is preferred. -Proficient in medical terminology and HIPAA guidelines. -Surgical coding knowledge (CPT and ICD-10) preferred.

Created: 2024-11-01