Program Support Tech Sr.

Program Support Tech Sr. (VDH08410) Job no: Work type: Full-Time (Salaried) Location: Roanoke (City), Virginia Categories: Administrative Services Title: Program Support Tech Sr. State Role Title: Administrative and Office Specialist III Hiring Range: $34,000 to $45,000 Pay Band: 3 Agency: Virginia Department of Health Location: ROANOKE HQ Agency Website: Recruitment Type: General Public - G Job Duties Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Program Tech Support Sr. position at the Roanoke City/Alleghany Health District. We are seeking a highly motivated Program Support Tech Sr. in our Administrative Clerical Unit located at 1502 Williamson Rd. NE, Roanoke, VA 24012 Position description: Independently performs technical office tasks in support of one or more programs, continuously applying policy and procedures. Characteristic activities: serves as an expert contact and information resource for one or more programs; performs the most complex tasks for program services available in a health department or district; provides information to promote access to other services; serves as lead worker to direct, advise and train others; designs and directs workflow processes; researches and processes claims; gathers data and collects and prepares reports on program activities; develops, promotes and coordinates program activities, and may provide financial/procurement support as requested. 1. Program Support •Serves as a lead and an expert information resource for one or more program areas •Performs complex tasks for program services •Directs and/or processes incoming inquiries and provides accurate information for program services •Designs and directs workflow processes •May assist with applications for services and MOAs •Supports the development and coordination of program activities •Ensures compliance with policies, procedures, and regulations 2. Data Entry & Records Maintenance •Collects data and inputs data into established database and reviews for discrepancies •Maintains records in accordance with policies and procedures •May perform data analyses to assess trends •Gathers data and collects and prepares reports on program activities •Generates reports as needed 3. Training & Technical Guidance •Provides guidance and resources on program specifics •Provides training to other support staff on processes, procedures, workflow and program details 4. Other Duties •May be required to perform other duties; may include functions in support of an emergency declaration The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts. Who We Are: The Roanoke City and Alleghany Health Districts (RCAHD) are two health districts in the Commonwealth of Virginia under the Virginia Department of Health and employ approximately 140 staff. RCAHD encompasses the cities of Covington, Roanoke, and Salem and the counties of Alleghany, Botetourt, Craig, and Roanoke. What We Do: RCAHD, which provides services from nine office locations, serves a combined population of over 278,400 people throughout both rural and urban environments and works to promote and encourage healthy behavior, protect the public against environmental hazards, prevent epidemics and the spread of disease, respond to disasters, assist communities in recovery and assure the quality and accessibility of health services for all members of the communities. The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave. VDH requires all Health-Care Personnel (HCP) to provide documentation of immunization or evidence of immunity to the following: hepatitis B, measles, mumps, rubella, and varicella; a one-time dose of tetanus, diphtheria, and pertussis (Tdap) vaccine regardless of the interval since the last dose of tetanus-diphtheria (Td) vaccine was administered (Td or Tdap boosters shall be received every 10 years); and the current year's seasonal influenza vaccination. Minimum Qualifications •Working knowledge of medical office procedures, computer and software technology, use of policies & procedures and customer service. •Strong interpersonal and communication skills, orally and written •Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator); •Ability and experience with setting up and maintaining files & manuals •Ability to maintain confidentiality. •Ability to follow and apply established procedures and applicable policies Additional Considerations •Coursework in Medical Terminology Special Instructions You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. Contact Information Name: Darlene Smith Phone: Email: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at . Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. Advertised: 29 Oct 2024 Eastern Daylight Time Applications close: 12 Nov 2024 Eastern Standard Time

Created: 2024-11-02