Mass Spectrometry Service Specialist

Description MS Service Specialist I (Mass Spectrometry) Location: Durham, NC Salary: $93,000 - $95,500 per year Who are we? Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas, and results continue to propel Shimadzu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists, and manufacturers to help better lives worldwide? What can Shimadzu offer YOU? Our Culture: A work environment that values diversity, inclusion & belonging Competitive Compensation: Day 1 Benefits & Competitive Salary Retirement Benefits: Matching 401K & Profit-Sharing Program Professional Growth: Clear pathways for Career, Leadership, and Personal Development Health Benefits: Flexible Spending/Health Savings Accounts Work-Life Balance: Generous & Front-Loaded Paid Time Off Plan Education: Tuition Assistance Program for both graduate and undergraduate levels Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, and critical care buy-up insurance benefits, generous company-paid life insurance & short-term disability programs Work Flexibility: Business casual Dress Attire & casual (jeans) Friday! Employee Engagement: Employee Resource Groups to network, build a sense of community and enhance one's career and personal development ADDITIONAL COMPENSATION: For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan. For Employees residing in Connecticut, Massachusetts, New Jersey, and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA). Shimadzu Scientific Instruments is seeking a MS Service Specialist to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you'll handle various tasks, including the repair, maintenance, and installation of your assigned product line (Mass Spectrometry). JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO: Repair, maintain, and install Shimadzu products within the designated market area Provide technical training and support to customers and service personnel Document repairs, product failures, and recommend design improvements Develop and implement preventative maintenance procedures Manage parts usage and recommend stocking levels for repairs EDUCATION AND QUALIFICATIONS: Associate degree required; Bachelor's degree in Chemistry preferred A minimum of three years of experience in repairing mass spectrometry analytical instruments or similar equipment Strong technical knowledge and understanding of these instruments Excellent communication and customer relations skills Willingness to travel At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications, accompanied by a salary adjustment. Compensation & Benefits: This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums. The starting salary range for this role is $93,000 to $95,500 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance. This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes. For more details on benefits, please visit Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means. EEO Statement: Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Created: 2024-11-01