Part-Time Office Manager/Agency Experience Manager

Job Type Part-time Description Who is Brownstein Group? Brownstein Group is the longest-running independent communications firm in Philadelphia, comprised of 4 specialized agencies under one roof: Brownstein - strategy creative; Red Thread - public relations; Nucleus - digital marketing; and Poster Child - influencer and creator relations. Our network can bend and flex together harmoniously in true integrated marketing form, or stand apart when our clients need a particular specialty to be their anchor. Whether individually or together as a whole, we remain focused on our shared purpose to create unstoppable brands and deliver brand longevity. What we do Founded at the height of the Creative Revolution in 1964, Brownstein Group specializes in crafting memorable campaigns that generate positive brand awareness, increased sales/leads, and measurable impact for clients. We build unstoppable brands by helping clients navigate the changing tides of culture and business with a focus on brand longevity, and have worked with a range of companies including Humana, NJM Insurance, TruGreen, Inspira Healthcare, Giant Food Stores, IKEA USA, Comcast Xfinity, DuPont, Saint-Gobain North America, Verizon, Peloton and Microsoft. What we're known for Brownstein Group is an Ad Age Small Agency of the Year, an Ad Age Agency of the Year, a PRNEWS Small Public Relations Firm of the Year finalist, and an inductee at Advertising Week's Madison Avenue Walk of Fame. Ranked as an O'Dwyer's Top 100 National PR Agency and one of Fortune Magazine's Top 100 Best Places to Work for Women, Brownstein Group is relentless in the pursuit of breakthrough ideas, and dedicated to its clients and people. Brownstein is committed to cultivating a culture of inclusion and authenticity. The sum of our collective individual life experiences, uniqueness, knowledge, creativity, self-expression, and talent that our employees bring to their work represents not only a major part of our culture, but our work and Brownstein's success as well. Brownstein is an equal opportunity employer. When bringing people into our team, we welcome the unique perspectives they bring related to their experience, culture, education, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, ableness, sexual orientation, and beliefs. We believe in the strength of our people and the power in diversity. We're always working on being more inclusive and there will always be more work to do, so please come and join us. Job Description Brownstein Group is looking for a Part-Time Agency Experience Manager to join our team and help us achieve our agency goal of creating Unstoppable Brands. To achieve this goal, we must delight our staff as well as our clients, and that's where the Agency Experience Manager comes in. In this position, you will manage the in-person experience of the Brownstein Group team by ensuring our associates, as well as the external audiences who engage with the agency at our headquarters, are delivered an elevated experience that aligns with our brand promise. This role is responsible for mapping the Brownstein Group audience journey and ensuring that we achieve on the expectations of a warm, inviting and thoughtful experience at all touch points along this path. At Brownstein, we prize bold, brave, and brilliant ideas and are looking for similar qualities in the past work of applicants. The ideal candidate will be a "people person," ready to engage with others with energy and grace, as well as a problem solver and quick thinker. The AEM is critical to making in-person office time valuable and enjoyable for the team and clients alike; as well as supporting continued successful remote engagement via digital platforms. The AEM should have a pulse on trends and the cultural zeitgeist, have a curiosity for the communications field, and a willingness to learn what makes agencies "tick." Responsibilities: Ensuring supplies are on hand and office location is set up when associates are on site at our Philadelphia location Being on site to greet our associates and outside clients and vendors Work with CFO for property management needs as well as maintenance of office equipment, etc. Plans and facilitates business travel for associates Responsible for greeting/waiting room approach; dining and food/beverage; amenities; restrooms and public spaces; ambient sound, olfactory, tactile and visual elements. Crafting an "Agency Experience Playbook" that outlines the audience journey and provides recommendations on how to improve and institutionalize an experience that is at the same time surprising yet expected for an agency that aims to provide a "Four Seasons-level" brand experience. Creation and management of a client profile system (ie. food allergies/preferences, birthday, BG client anniversary) Logistics management for on-site events, including client meetings, pitches and other gatherings Supply ordering Support internal communications teams with digital project management (if required) This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Requirements Qualifications: Client/Customer relationship experience Experience in an Administrative role Ability to prioritize competing tasks Excellent organization skills and attention to detail Must be on-site 3 days per week at 215 S. Broad Street Physical Requirements & Working Conditions: Ability to sit or stand for prolonged periods of time This position requires time in office buildings or outdoors Brownstein Group does not accept unsolicited resumes from staffing vendors including recruiters, staffing firms, etc., and does not pay fees for any unsolicited resumes.

Created: 2024-11-01