Level One IT Help Desk Technician

Job Title: Level One IT Help Desk Technician Location: Columbia, SC Job Type: Full-time About Us: House of Raeford Farms is a dynamic and innovative company committed to delivering exceptional food for its customers. We are seeking a motivated and customer-focused individual to join our IT team as a Level One IT Help Desk Technician at our Columbia, SC facility. Job Summary: The Level One IT Help Desk Technician is responsible for providing first-line technical support to internal and external customers. This role involves diagnosing, troubleshooting, and resolving basic technical issues related to hardware, software, and networking. The ideal candidate is a problem-solver with strong communication skills and a passion for technology. Key Responsibilities: Provide first-level technical support via phone, email, and chat to resolve hardware, software, and network-related issues. Log, track, and manage help desk tickets in the IT service management system. Escalate complex issues to higher-level support teams when necessary. Assist with the setup, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals. Support end-users in the installation and use of standard software applications. Reset passwords, manage user accounts, and provide access control according to company policies. Document solutions and create knowledge base articles for common issues. Maintain a high level of customer satisfaction through effective communication and timely resolution of issues. Participate in ongoing training to stay current with technology trends and company policies. Benefits: Competitive salary and benefits package. Opportunities for professional development and career advancement. Supportive and collaborative team environment. House of Raeford Farms Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualifications: High school diploma or equivalent; an associate's degree in IT or a related field is a plus. Basic understanding of computer hardware, software, and networking principles. Familiarity with Windows operating systems. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Customer service experience is highly desirable. Willingness to learn and adapt in a fast-paced environment. Preferred Skills: Experience with IT service management tools (e.g., Freshworks, ServiceNow, Zendesk). Basic knowledge of Active Directory, Office 365, and remote desktop tools. Certifications such as CompTIA A+ or Microsoft Certified: Fundamentals are advantageous. Working Conditions: Office environment with occasional requirements for in-plant support. Travel to the Live Office in Leesville, SC and Hatchery & Feed Mill in Moneta, SC when needed. May require occasional after-hours or weekend work to address critical issues.

Created: 2024-11-01