Service Desk Technician

A Fortune 50 financial services company is currently seeking a Service Desk Technician to join their growing team. The Service Desk Technician will be responsible for supporting internal service inquiries, troubleshooting various technical issues, and ensuring customer satisfaction. About the Opportunity: Shift: TBD, must be flexible working any hours Schedule: Full-time Hours: 40 hours per week Setting: Fast-paced corporate environment Hybrid or Remote: Hybrid, 10 days a week on-site (as needed) Responsibilities: The Service Desk Technician will be responsible for: Providing day-to-day support for service execution Responding to internal service inquiries and requests for assistance Troubleshooting and resolving issues or escalating, as needed Documenting and reporting functions and activities using PC applications (e.g., spreadsheets, word processing) Adhering to company practices, policies, and procedures Performing other related duties, as assigned Qualifications: 3-5 years of experience in a Service Desk/Help Desk/Tech Support environment Experience with ITSM ticketing tools (e.g., ServiceNow) Understanding of Active Directory and authentication processes Proficiency in troubleshooting desktop/laptop hardware and software issues Strong customer service skills and effective communication Ability to manage multiple tasks and prioritize effectively Self-sufficient in using available resources for troubleshooting Desired Skills: Degree in a Technical field Knowledge of ITIL (Information Technology Infrastructure Library) Knowledge of major Incident Management and Reporting Proficient in using knowledge management resources effectively

Created: 2024-11-01