Patient Navigator, Cancer Care Equity Program

Established in January 2012, the Cancer Care Equity Program (CCEP) aims to place Dana-Farber Cancer Institute (DFCI) at the forefront of efforts to reduce disparities in cancer outcomes for historically marginalized groups locally and become a national model for translating cancer equity research into interventions. CCEP is seeking a Patient Navigator to directly support DFCI adult medical oncology patients. CCEP Patient Navigators proactively engage with adult patients from historically marginalized communities, eliminate barriers to timely cancer treatment, and help navigate health care system complexities and logistics throughout the care continuum. Patient Navigators work closely with multidisciplinary clinical care teams to coordinate internal DFCI supportive services and community-based resources to address the Social Determinants of Health (SDoH) needs of our patients. Contact patients prior to their first DFCI visit to welcome them to the Institute Complete SDoH assessment to understand patients' life context and barriers to care Coach and prepare patients for their appointments and conversations with providers Identify and connect patients to internal and external resources based on their individual needs Escort patients during their onsite appointments and sit in on visits with providers and take notes as needed Remind patients of appointments and follow-up if they do not come Collaborate closely with DFCI clinical care teams to coordinate care and services Facilitate scheduling of DFCI Interpreter Services for patient communication Work with DFCI Financial Counselors to address patient insurance barriers Build relationships with community-based social service organizations Identify system and/or organizational barriers to care and recommend strategies to improve/remove them Participate in ongoing patient navigation process development and improvement initiatives Present on patient navigation to internal and external stakeholders Complete patient navigation competency trainings and professional development opportunities MINIMUM JOB QUALIFICATIONS: Bilingual ability preferred High School Diploma/GED required; Bachelor's degree in health or human services preferred 3+ years of professional experience in health care or community outreach organizations Experience working in hospital electronic medical record systems is a plus KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Commitment to cultural humility and cultural safety Strong customer service and patient and family-centered orientation Ability to work with adults of varying ages, learning styles, and backgrounds Excellent written and verbal communication skills Detailed record keeping and organization of work Proactive approach to addressing patient issues Ability to collaborate with multidisciplinary care teams and supportive services Capacity to develop strategies to resolve complex patient issues Knowledge of local health care systems and community resources Ability to work independently as well as in groups WORK LOCATION: Partial Remote (3 days/week onsite)

Created: 2024-11-01