OEM Account Representative

Employment: Full-time, fully on-site, ExemptDepartment: Forklift Sales Dept.Reports To: Area Sales ManagerLocation: Secaucus, NJ, about 7 miles from Manhattan, 4 miles from Jersey City About us:Heli America Inc.Heli America Inc., a subsidiary of Anhui Heli Co. Ltd., is a leading provider of forklift and material handling solutions. With over 60 years of industry experience, we are committed to delivering high-quality products and exceptional customer service.We value excellence, innovation, and teamwork, fostering a collaborative and inclusive work environment. Join us at Heli America Inc. and be part of a company dedicated to shaping the future of the material handling industry.What we offer:• Competitive Pay: Plus an uncapped commissions plan.• New Graduate Friendly: Dedicated mentorship to help you grow.• Benefits Package: 401(k) plan, health, dental, and vision insurance.• Generous Time Off: Paid time off and compensatory time plan.• Travel Benefits: Traveling loyalty earning program.• Career Growth: Clear career advancement opportunities.Job Summary:We are seeking a motivated and result driver Account Coordinator, Representative with OEM machinery background to join our dynamic sales team. The successful candidate will assist the Area Sales Lead and clients with quotes preparation, handle entry to mid level sales-related queries, and perform extensive business travel(50% +). This role requires excellent communication skills, a willingness to learn, and the ability to work under quota pressure and collaborate across departments to ensure client satisfaction. New graduates are also welcome to apply.Key Responsibilities:Sales Support:• Maintain and organize sales books and records.• Assist Area Sales Representatives in preparing and following up on quotes.• Answer entry to mid level sales-related queries via phone, email, and text messages.• Prepare sales reports, travel reports, and other necessary documentation.Client Interaction:• Assist in maintaining positive relationships with area clients.• Accompany Area Sales Representatives or Managers on business travels to visit clients.• Ensure high levels of client satisfaction through effective communication and problem-solving.Travel and Logistics:• Coordinate travel arrangements for the sales team.• Prepare detailed travel reports and document all business travel activities.Cross-Department Collaboration:• Collaborate with service, warehousing logistics, and finance departments to meet client needs and resolve issues.• Ensure smooth operations and client satisfaction by facilitating effective interdepartmental communication.Product Knowledge and Learning:• Continuously work to learn and maintain comprehensive knowledge of forklift products and services.• Stay updated with industry trends and product advancements.Other Duties:• Perform additional tasks as assigned by the Area Sales Manager.• Maintain a valid driver's license and be able to drive for business purposes.Preferred Qualifications:• Education: bachelor degree in business, marketing, or a related field.• Experience: Previous experience in sales support or customer service is preferred. New graduates are welcome to apply.Skills:• Strong organizational and time-management skills.• Excellent written and verbal communication skills.• Ability to learn quickly and adapt to changing environments.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).• Valid driver's license and ability to travel extensively.Attributes:• Fast learner with a proactive attitude.• Strong team player with a collaborative mindset.• Open and effective communicator.• Ability to handle multiple tasks and prioritize effectively.• Result Driven Working Conditions:• The position requires extensive travel, including overnight stays.• Office environment when not traveling, with standard office equipment.• Regular interaction with clients, both in person and remotely.This job description aims to outline the primary duties and responsibilities of the Forklift Sales Assistant role. It is not intended to be exhaustive, and the employee may be required to perform additional tasks as needed.

Created: 2024-11-01