Mortgage Operations Trainer

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are toBe kind and treat all people - teammates, customers, and vendors - with respect and consideration Be adaptable and embrace changeBe accountable and take responsibility and deliver the effort to fully complete the taskBe better and strive for continuous improvement in ourselves, our team, and the company for our customersBe part of the solution and solve problems, find the answers, and collaborateWork hard, have fun, and get things doneThe Operations Trainer is training about the home lending industry for an operations role within the company. This position is a member of the Training organization and reports to the leader responsible for that team.ResponsibilitiesEffectively curate and facilitate training programs, seminars, and workshops. Subject matter expert on lending industry and operations areas. Maintain learning performance feedback. Manage virtual and in-person learning opportunities.Stays up to date on learning management tools.Demonstrate proficiency as a learning experience professional and coach. Provide frequent and transparent feedback to the team when observing, participating, facilitating classes as needed.Consistent exercise of independent judgment and discretion in matter of significance.Model professional successful business characteristics setting the best practice standard for the learners.QualificationsBachelor's degree in business preferred.Minimum 5 years of experience in Mortgage Operations ideal but not requiredProven understanding of the home lending industry including first and second lien mortgage and home equity products; licensing and compliance guidelines; focus on customer service and quality control; and operations techniques in a customer-centric environment.Previous experience as an operations trainer preferred.Fundamental knowledge of adult learning. Strong project management skills to set and manage priorities, resources, goals and initiatives.Excellent communication skills required.Proven ability to establish working relationships at all levels of the team both internally and externally.Strong presentation skills, in person and virtualAbility to work self-directed as well as in a collaborative manner on key issues in a fast-paced environment.This is an onsite role and requires willingness to travel between two (2) PA and NJ locations. Benefits401k Company MatchCommuter BenefitsCompany HolidaysCredit Union MembershipDental InsuranceDependent Care PlanDisability InsuranceEmployee Assistance ProgramLife InsuranceMedical InsurancePaid Time Off PlanVision InsuranceSpring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Created: 2024-11-02