Branch Manager

Job description**We are looking for Commercial Door Experience. **Branch Manager Position SummaryObjective:The Branch Manager will have direct P & L responsibility for branch operations for a commercial door company. The Branch Manager would oversee Sales, Project ManagementCustomer Service of the Regional accounts, Technicians, Safety, Training, Equipment upkeep and maintenance, and Inventory & Purchasing, Dispatching and scheduling, among other operational items. The Branch Manager will lead the branch success and will report to the Dynamic Facility Services COO.Branch Manager ResponsibilitiesManage the day-to-day functions of the business to ensure customer service excellence, growth and efficiency. Manage the delivery of staff as a team to make sure the company follows the annual business plan to accomplish desired goals in each of the areas of operation.o Scheduling & Dispatcho Training staff for desired outcomeso Inventoryo Customer Service Coordinatorso Billing, AR and APo Customer Delivery and Communicationso Saleso Estimatingo Invoice & CollectionsResponsibility for hiring, training, evaluating, and leading the team (Service and Tech Management, Service Management, Bookkeeping, Project Management and other functions of the business).Responsible to uphold and operate to the Core Values and Cultural goals of the company. Right peopleright seats.Safety: Developing a safety program and cadence, promoting, and training all employees to a safety-first culture.Develop internal programs to grow develop the business and promote growth.o Technicians identify deficiencies on site.o Preventative Maintenance Program on all locations (promote and Track)Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management.Ensure company's compliance with all federal, state and local laws.Manage company's sales efforts by reviewing key reports each weekmonth including sales, product mix, profitability and production.Maintain close contacts with key customers personally.Use networking opportunities to promote the company including but not limited to local, state and national trade organizations, civic associations and local clubs that would benefit the branch.Career development and annual performance reviews.Provide a safe and professional workplace for all employees.Recruit talented employees for all areas of the business.Provide timely financial and Pulse Reports and KPI's to company's leadership.QualificationsProven experience in managing and directing the operations of a business unit.Strong knowledge of customer service principles and ability to drive exceptional customer satisfaction.Demonstrated ability to develop and implement strategic plans to drive business growth and achieve operational excellence.Excellent leadership skills with the ability to inspire and motivate a team towards achieving prehensive understanding of financial management and ability to analyze key performance indicators and financial statements.Exceptional communication and interpersonal skills to build and maintain relationships with customers, vendors, and employees.Strong problem-solving and decision-making abilities to effectively handle operational challenges and drive continuous improvement.Key CompetenciesOperational Leadership: Proven ability to effectively lead and manage the day-to-day operations of a business unit, driving growth, efficiency, and customer satisfaction.Strategic Thinking: Demonstrated skill in developing and implementing strategic plans to achieve business objectives and drive operational excellence.Team Management: Ability to inspire, motivate, and lead a team towards achieving goals, fostering a collaborative and high-performance work environment.Financial Acumen: Strong understanding of financial management principles, including analyzing key performance indicators, managing budgets, and ensuring profitability.Relationship Building: Excellent interpersonal and communication skills to build and maintain relationships with customers, vendors, and employees, fostering a positive and productive work environment.

Created: 2024-11-01