Signage Project Manager Lead

Position Title: Project Manager Lead (PML)Salary: $70,000-$80,000 per yearReports To: Operations ManagerFLSA Status: ExemptOur Culture: At Identiti, we expect all employees to instill our vision, mission, and values into their everyday tasks. As we have grown as a company, we pride ourselves on our long-standing family dynamic that has helped us build a best place work environment. With you as part of our team, we can continue to grow as a company by living out our mission, vision, and values.Overview:The Project Manager Lead (PML) is an important role within the organization which includes various components of leadership. This role will not only lead the initiation and execution of projects but also serve as the main (lead) point of contact for customer communication both written and verbally. The PML will provide training and mentorship to Project Managers and Assistant project managers in accordance with Identiti's procedures.Requirements:3+ years of relevant signage project management expertiseDemonstrated ability to effectively establish and maintain working relationships team members at all levels of the organizationDemonstrated ability to manage and execute multiple projects concurrentlyHigh level of energy, enthusiasm and urgency - Must possess excellent customer service skillsFlexibleAdaptable - ability to work in teams and facilitate seamless execution to the customerAbility to lead team decision-making processes and create an environment of teamwork and collaborationResponsibilities:Manage multiple "full scope" projects from the survey phase though global closeout while maintaining high quality and meeting all customer deadlinesDirectly oversee, coordinate and track project progress across the team's portfolio of clientsIdentify, track and manage project risksissues to conclusion; Includes defining appropriate risk mitigation strategy and implementation of contingency plansAssign and delegate project tasks appropriately to the teamDevelop project metrics (KPI's - Key Performance Indicators) and communicate objectives and status to all levels within the organizationEffectively lead pod structure and act as an internal escalation point for team members and clientsTake ownership of problems specific to the team and work to resolve or escalate to leadership timelyMentor and cross-train team members on industry best practices and company processesCollaborate with the leadership team and other department managers to improve process efficiencyDevelop strong, positive and long-term client relationships to drive repeat businessAnticipate client needs and proactively assist clients to ensure service and support expectations are metOperate as a back-up to the Senior Project Manager when necessaryQualifications:EducationExperienceBachelor's degree (preferred but not required)CertificatesLicenses RequiredNALanguage AbilityEffectively communicates all relevant accountingproject information to superiorsResolves andor escalates issues in a timely fashionUnderstands how to communicate difficultsensitive information tactfullyUnderstands how to receive andor deliver constructive criticismAbility to speak effectively in groups of customers or employees of an organizationReasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to deal with problems involving several concrete variables in standardized situationsComputer SkillsRequires extensive knowledge of the Microsoft Office Suite including Excel, Outlook, Word and PowerPoint. Experience with Salesforce is a plus.Identiti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Created: 2024-11-01