Operations Coordinator

Summary: The Operations Coordinator reports to the Operations Manager of Hill Mechanical Services and works closely with the Dispatch team, Service team, and Operations Manager. The primary objective of the Operations Coordinator is to ensure the successful operation of our dispatch team in order to ensure the best customer experience.Key Responsibilities:Provide oversight and ensure successful dispatch operations, including but not limited to the following:Ensure emails and phone calls are responded to in a timely manner, prioritizing emergency callsSchedule and coordinate technicians and plumbers to work assignmentsPrioritize service requests, determine needs of customers and match the appropriate service technicianWork with General Foreman to plan work properly, minimizing down time and increasing efficiencyProperly monitor status of WOs. Process all WOs to ensure successful billing, and service executionEnsure Service Technicians are returning to open jobs for completionEnter PO's and WOs into systemManage PMs based on priority. Scheduled as confirmed with the customerReview and update work orders based on reporting tools available, not limited to the OpenHeld and parts reportProvide weekly dispatch trainingAttend SJO Job Coordination meetingsAttend new PM Agreement On-BoardingsAttend Operation MeetingsFamiliarity of XOI, RFS, Vision software and provide training as necessary to Field or Service CoordinatorsOther duties as assignedExperience and Qualifications: High school diploma or general education degree requiredExcellent customer service skills requiredProficiency in all Microsoft Office Suite programs requiredExperience with Cisco IP Phone System preferredOSHA-10 training, or alternate safety council training preferred2+ years of commercial ERP experience preferredOther Qualifications:Ability to work efficiently and effectively under pressureAdaptabilityHigh accuracy and attention to detail in a fast-paced environmentExcellent interpersonal and customer service skillsMust be able to work independently with limited supervisionDependable, organized, and self-motivated

Created: 2024-11-01