Customer Specialist

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Supervisory Responsibilities Direct Reports- This position does not have supervisory responsibilities for direct reportsIndirect Reports- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reportsEssential ResponsibilityRevenue Budget AchievementImplement budgets (company and client incomeexpense) by operationalizing all plans in-store thru timely on-ground execution of activities Responsible for achieving P&L targets, companyclient income and expense budget goals for multiple clients at a customerClient Key Performance Indicators Achievement (focused on executional excellence)Align clients' strategic sales plans to customer priorities, consumer preferences and client plansConduct data analysis to lead customer presentations using expertise on customer needs and strategy to win for multiple categories Implement client strategic annual plans at the customer by driving distribution, pricing, shelving, and promotional volume at assigned set of customersTrack retail pricing and indirect order guides to critically analyze category performance Lead issue resolution in-store to accurately reflect clients plans (planned vs. implemented) and effectively address them by swiftly resolving the identified discrepanciesMonitor distribution of new products or SKUs for clients at assigned customers and proactively maintain distribution of existing SKUs and products at storesCustomer Relationship Management Drive engagement with multiple stakeholders at a customer's HQ via buyer meetings to understand customer needs; then aligning customer goals with client initiatives to get winning resultsRepresent our KAMs and aligned client strategies to various customers, with regular store visits to assess key trends, opportunities, and competitive threats to the client portfolio Data Systems and Pricing ActivitiesAnalyzes and consistently monitors customer data reports; actively communicates customer performance metrics vs. forecast targets with respective KAMs Drives cross-collaboration among all internal teams (e.g., administrative support functions) to ensure seamless execution on client system changes (e.g., deductions, POs, contracts, etc.)Minimum Qualifications Education Level: (Required): Bachelor's Degree or equivalent experienceField of StudyArea of Experience: Product Innovation, Marketing, or related field3-5+ Years of experience in on-groundfield sales Required Knowledge, Skills & Abilities Excellent sales data platform and customer systems knowledgeOutstanding written and oral communication skillsStrong organizational and interpersonal skillsPC skills- including a working understanding of spreadsheets (Excel), word processing (MS Word)Work experience in applicable field, (i.e., sales and marketing agency, Customer, Client)Proven track record in sales helpfulEnvironmental & Physical Requirements Office Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the abilty to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.Additional Information Regarding Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the positiondepartment. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Created: 2024-11-01