Assistant Manager

The Role:At Freebird, product and people are the heartbeat of our story and the "sole" of our brand. Creating beautiful, unique boots laid the foundation to that story but the feet inside our boots built the journey. Freebird employees reject the norms of an ordinary customer experience and pride ourselves on building deep and genuine relationships with our customers. Those relationships have always been at the forefront of everything we do and is the reason why we are so excited to rapidly expand our store footprint throughout the U.S. As we experience hyper growth, we are looking for career driven individuals that are as obsessed with creating an exceptional customer experience as we are.Beyond building beautiful stores we will be hiring teams of unique and diverse individuals that represent our brand and our mission in each region. These teams will be a part of shaping the voice and character associated with the Freebird name. These individuals will have the opportunity to career climb in a quickly growing company that puts people and product above all else.The ideal candidate will be passionate, self-driven, and a highly organized individual with a desire to make a difference in people's lives. Additionally, they will be confident, creative, bright, friendly, helpful, detail-oriented, and able to consistently perform at the highest level. Candidates must be well spoken and confident in their ability to interact with strangers, as well as be able to remain calm and organized at all times.Responsibilities:Leadership and Team DevelopmentContribute to a positive work environment that all employees are excited to come into, be challenged by, and contribute toBe a proactive and solution-based contributorCreate and contribute to an environment where knowledge is being passed down successfully and feedback is welcomedLead by example, implement and uphold Freebird's standards amongst your peers and StylistsNetworkrecruit within our four walls and in the communityOwnership of Stylists daily development and coaching "in the moment"Ensure all employees understand company policiesMaintain a strong understanding of teampersonal development (strengthsweaknesses, responsibilities)Customer ExperienceExemplify, create, and uphold a positive and unique customer experience, ensuring all team members can successfully execute the Freebird experienceActively manage training of all Stylists on the customer experienceMake every customer interaction memorable and unique to their individual needsContinually build a clientele base and develop relationships in your communityHave your finger on the pulse of your sales floor and take ownership of all customer interactionsBuild a strong knowledge of our Company story, product line, brand aesthetic, and philosophy to effectively teach and inspire our team and customersOperationsInventory ManagementAnalyze business trends and have a strong understanding of store numbers, best sellers, KPI's and put that knowledge to workMaintain knowledge of stock room capacity and keep inventory neatly organized within itMeet cleanliness standards on a dailyweeklymonthly basisEnsure all operational policies and systems are being met dailyVisual MerchandisingTrack best sellers and inventory weeklyKnow when new shipment is coming and having a plan for where new shipment will be merchandisedManage and teach company standards for all product styled on the floorEnsure all store inventory is merchandised on the sales floorFollow company merchandising guidanceBusiness PlanningMonitor business trends to work with Store Director ahead of time, to guarantee the team is staffed properly to drive businessContinuously assess business performance through reports and sales data to create action plans to improve results for the storeLearn the importance of planning and thinking through making the schedulesRelay critical business eventsinformation to team membersDrive business results by maximizing daily sales goals, setting challenging goals for your team and recognize exceptional performanceRequirements:2+ years relevant customer service experience in a fast paced, challenging, and creative customer facing environmentHigh School diploma requiredBachelor's degree in business or related field preferredExcellent organizational, verbal and written communication skillsAble to work flexible schedules including nights, weekends and holidaysFor more information or to apply directly please visit our Careers Page:

Created: 2024-11-02