Head of Operations

About iContact CameraWe're transforming video communication through a groundbreaking suite of hardware and software tools designed to enhance engagement, memory retention, and trust. Powered by extensive research, our patented technology captures the nuances of in-person communication, creating a more natural and immersive user experience that bridges the gap between physical and virtual presence.The RoleWe are seeking a dynamic leader with extensive experience managing operations across resellers, distributors, logistics, marketing, and sales. Reporting directly to the CEO, this role is pivotal in driving strategic initiatives, scaling operations, and building both local and distributed teams. Your expertise in optimizing processes, leading cross-functional teams, managing logistics, and accelerating sales growth will be critical to driving iContact Camera's business expansion.Qualifications10+ years in operations and program management, preferably in electronics or consumer goods.Strong leadership experience in managing cross-functional teams and distributed workforces.Proven ability to optimize processes, scale operations, and drive growth.Strong leadership experience in building and managing teams.Experience with resellers, distributors, logistics, and manufacturing.Background in e-commerce and digital marketing operations.Strong analytical, problem-solving, and data-driven decision-making skills.Adaptable and effective in fast-paced, evolving environments.Key ResponsibilitiesLead the transition from a part-time to a full-time team structureDevelop and implement strategies for B2B market penetrationOptimize supply chain, inventory management, and customer service operationsCollaborate with manufacturing, marketing, and sales teams to support growth initiatives and programsManage and analyze operational metrics to drive continuous improvementRecruit, train, and mentor new team membersFirst 6-12 Month GoalsBuild and implement a scalable operations framework to support B2B expansionDevelop and execute a production plan in line with sales demandDrive the successful launch of new product linesEstablish key performance indicators (KPIs) for all departmentsBuild and lead a high-performing operations teamChallengesBalancing rapid growth with maintaining product quality, customer satisfaction and profitabilityNavigating the balance between DTC to B2B markets while optimizing operationsCompanyCulture and ValuesSelf-reliance and problem-solvingPassion and care for our missionAbility to simplify complex challengesConcise, direct communication Trust and respectful challenge of ideasBig thinking and results-driven actionFun and enjoyable work environmentWhy us?Rapid growth: Expanding from Direct-To-Consumer to B2B and Enterprise marketsInnovative technology: Patented eye contact solution and unique hardwaresoftware integrationImpact: Enhancing millions of video calls globally and shaping the future of video communicationEntrepreneurial environment: Opportunity to make a difference in a respectful and fun environmentWhat We OfferCompetitive salary with equity options and a compelling benefits packageFlexible working environment and personal growth opportunitiesChance to make a significant impact in a fast-moving company

Created: 2024-11-01