Sales Manager

We are seeking a dynamic and experienced individual to join our team in our New Jersey office as a Client Relations Manager (CRM). This position is critical to our company in to offering an industry-leading suite of digital advertising, leads, and reputation services tailored for small and medium-sized law firms across the country.Role Overview:As the Client Relations Manager, you will lead a team of 8-12 Account Managers responsible for consistently achieving upsell and churn reduction quotas. Your primary focus will be driving revenue growth and client retention by aligning our comprehensive suite of legal marketing services with the needs of SMB law firms. We are at an exciting juncture of change, and your experience in managing and driving change within an Account Management or Customer Success organization will be vital to our success.Key Responsibilities:Team Leadership: Manage, coach, and develop a team of Account Managers, ensuring they are equipped to meet and exceed monthly recurring revenue (MRR) targets and minimize client churn.Employee Development: Foster a culture of continuous improvement through routine goal setting, mentorship, and hands-on coaching, focusing on enhancing the skills of both new and experienced Account Managers.Client Relationship Management: Resolve complex client management situations with professionalism and poise, ensuring timely and effective solutions.Qualifications:Must have experience with SaaS based subscriptions and churn mitigation to be consideredSales Experience: Minimum of two years of sales experience with a proven track record as a top producer in driving revenue growth.Leadership Skills: Outstanding leadership capabilities that inspire and empower your team to excel. 3+ years of managing Account Managers or Customer Success Managers is strongly preferred.Analytical Aptitude: Strong analytical skills with the ability to leverage data in innovative ways to drive business decisions.Change Management: Experience in driving change within an account management or customer success management organization, especially in B2B services.Location: In office on a hybrid schedule (Tuesday, Wednesday, Thursday)Martindale-Avvo's Newark office is located in the vibrant downtown area, connected to Newark Penn Station, providing easy access to transit options. We currently operate on a hybrid in-office schedule (minimum of 3 days in office). Join us in this exciting environment where we're transforming the legal marketing landscape.

Created: 2024-11-01