Resident Services Coordinator

What we are looking for:We are seeking a driven and hospitality-oriented Resident Services Coordinator to assist with the day-to-day operations of our Luxury residential community in DUMBO, Brooklyn. As a Resident Coordinator, you will support our property management and operations teams in a critical way leading day-to-day operations with a primary focus on delivering a first-class Resident experience.Job Responsibilities:Point of Contact:Act as the primary point of contact for all Residents throughout the entire Resident journey (pre-move in, move-in, move-out). Coordinate all elements of the process to create a seamless Resident experienceEffectively respond to requests and concerns of Resident inquiries including bookings (elevators & private events)Act as the primary for face-to-face meetings with Residents for any Resident related issuesSupport the building Team with the coordination and execution of all Residents' programming, including special eventsScheduleconduct all annual inspections and other compliance related tasks.Manage accounts receivables process and other tenant billing inquiriesProject Management:Coordinateschedule apartment preventative maintenance annual inspectionsCreate incident reports for complaints received, investigate and follow-up as neededAssist with building and vendor invoices, follow up on outstanding orders including uniformsProvide support to the Front Desk & package room to assist with issuesQualifications:At least 1 year of hospitality or property management related experienceA positive and hospitable demeanorAble to perform job functions with attention to detail, speed, and accuracyBe a clear thinker, remaining calm and resolving problems using good judgementPolished oral and written communication skillsDetail oriented and able to maintain an organization in a fast-paced and multi-tasking environment

Created: 2024-11-01