Global Program Manager (SaaS & Cloud Marketplace)

Global Program Manager (SaaS & Cloud Marketplaces)12 mo Contract w possible extensionHybrid Remote (San Jose)We have an exciting opportunity for a Global Program Manager - Cloud Marketplaces with the top leading multimedia and creative software company in the world as they expand and scale their Cloud Marketplaces program with Cloud Tech Partners such as Microsoft and AWS.Looking for a Global Program Manager (Saas & Cloud Marketplaces) who is passionate about implementing programs and best practices leveraging technology and data to influence business decisions. Your role will be to work on key Cloud Marketplace programs to help drive incremental new revenue booked through Marketplaces Procurement. You will be responsible for collaborating with Sales and Partner Managers on pipeline-related activities, working with Excel, CRM, and PowerBI for reporting, and analytics to engaging with back of house operations teams to execute key projects.Responsibilities:Cloud Marketplace OperationsBecome an authority on Cloud Marketplaces Procurement Program and act as a special Deal Desk advisorPartner with collaborators to gather approval on exception requests, consult and advice deal structure to adhere to Adobe's requirements and operational guidelinesEmail Sales account teams and Partner Managers with approval decisions on opportunities requesting Marketplace procurementOversee the deal booking transaction via Cloud MarketplacesFamiliar with quote to cash process. Collaborate cross-functionally with sales, deal desk, legal, tax, credit, and revenue assurance teams to facilitate the quote-to-cash process, ensuring a seamless customer experience and driving revenue growthReview Marketplaces pipeline, update CRM with deals identified as having Enterprise agreements, and clean SFDC data for PowerBI dashboardBusiness AnalysisDevelop expertise in AWS and Microsoft Cloud Marketplace to excel. Evaluate how Marketplaces procurement can cultivate partnership engagement for Building and Co-Sell possibilities, progressing deals, and pinpointing vital success factors according to region, segment, and customer typeEvaluate key trends, correlations, and causal data to inform go-to-market strategies and implementation with Cloud partnerships. Aid our sales leaders in improving Adobe's partnership opportunities with Cloud PartnersCollaborate with Adobe's Sales Operations team to collect sales and customer data, generate CRM reports for strategic analysis, and evaluate email campaign success by analyzing deal progression and engagement metricsUse v-lookups for account matching and upload accounts for specific taggingMonitor SFDC data hygiene for pipeline progressProject ManagementImplement project plans, improvements, and business process queries on and associated tools to improve the quote to cash booking processTrack progress and follow up to completion of product listings on Cloud MarketplacesPrepare communications to sales and management, draft recurring newsletters on deal status, and highlight resourcesEngage with Credit Team to monitor Azure Marketplace private offers and request new private offers as neededMonitor contract end dates and lead private offers accordinglyUpdate policies and documentation, coordinating with Deal Desk teamGeneral Team SupportLead new hires' additions to team distribution lists, recurring meetings, system accounts, and access to Microsoft TeamsMonitor Outlook mailbox and redirect inquiries to the appropriate teamsGovern and curate sales collateral and enablement on internal portalsMaintain team organization slidesLiaise between external content design vendors and Adobe on presentation slides.Skills and Experience:Required skillsFamiliar with quote to cash process for contracting and booking with SaaS productsProficiency in Excel and v-lookupsExperience with CRM, Outlook, Teams, Slack, or similar enterprise systems and toolsProcess documentation and project managementProcess engineeringAdditional skillsStrong problem-solving abilitiesPrioritizing customer service and supportMultitasking and organizational skillsExperience with trouble ticketsSales support experienceCompensation:Up to $56.34 per hour W233910349

Created: 2024-11-01