Field Technical Support

Job Title: IT Field Support IT Retail Field TechLocation: Brooklyn, NY AreaPerm (FTE) roleEntry Level Criteria:Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.Bilingual in Spanish is a plus. *****************************************Job DetailsJob Title: IT Retail Field TechDepartment: IT Reports to: Service Desk & IT Retail Field ManagerWe are a company of passionate people that think big, think differently, avoid complacency, and do the right thing for our members and require the right person that shares these values.Summary:Lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.Job Description: Provide first point of contact for support issues at all stores.Able to travel daily between stores. Process service ticketswork logs related to related problems, train customers our applications and various wireless peripheralsElevate complex issuesproblems to appropriate team membersTroubleshoot and correct problems on sitePerform scheduled hardware andor software installations.Assist stores with:Desktop applications, maintenance, and work Equipment installation and troubleshooting (routers, switches, access points)Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.Configure andor troubleshoot Zebra handhelds, network and label printers. Provide store training in hardware use and software applications.Work to gather information, or resolve issue independently or collaborativelyQuickly learn and retain relevant system knowledgeSupport stores during Go live opening week. Respond to customer inquiries and problem solving in a professional and effective mannerProvide feedback to manager regarding service failures or customer concernsMaintain in depth working knowledge of Key Food retail systems and processPerform other related duties as assigned Qualifications:Education:College degree in IT or Equivalent certifications. SKILLS & EXPERIENCE Written and verbal communication skills.Must be a self-starter with the ability to think and work independently.Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding.Capable of using equipment provided. Strong customer service skills.Well-organized and detail oriented.Ability to handle multiple projectsresponsibilities simultaneously.Proficiency in MS Office applications.Problem analysis and solving.Strong decision making.Able to take Initiative, being flexible with schedule. Must be capable of lifting andor carrying up to 30 lbs.Bilingual in Spanish is a plus. Entry Level Criteria:Computer literate, with a desire to learn telecommunications and cellular technology, Supermarket, Retail or POS experience is a plus. Willing to travel extensively; work nights or days only if needed; flexible with work assignments Valid US driver's license from NJ or NY state, and clean driving record.A reasonable, good faith estimate of the minimum and maximum base salary for this position is $50KAnnum to $55KAnnum

Created: 2024-11-01