Account Executive - Customer Success

Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?What You'll DoAre you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere!Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retentionCustomer Onboarding: support the team in ensuring customers have a seamless and positive experienceCustomer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customerProduct Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefitIssue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutionsWho You Are1+ years of experience in an account management, customer success or similar within the AdTech industryStrong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client successSelf-motivated and results-driven, with a passion for helping clients succeedExceptional interpersonal and communication skills, with the ability to connect and build trust with clientsExcellent problem-solving abilities and a proactive approach to addressing challengesAbility to manage multiple accounts and projects with strong organisational and time management skillsAdaptable and able to thrive in a dynamic, fast-paced environmentBachelor's degreeBenefitsCompetitive salary and bonus planStellar health care plan options for you and your family (Medical, Dental & Vision)401K + 4% MatchingGenerous PTO, vacations & sick leaveExtensive paid parentalmaternity leaveTeam eventsAt Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.

Created: 2024-11-01