Supervisor, Technology Deployment & Support

Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications Role Purpose The Technology Deployment & Support Supervisor reports to a Technology Deployment & Support Manager, within the Delivery & Operations (D&O) organization, supervising teams who Install, test, and/or decommission and remove, systems or system technology components. The scope of technology deployments may include - but are not limited to - hardware, software, cabling, wiring, and monitoring equipment. The Supervisor will leverage the right combination of third-party platforms, technologies and services necessary to achieve these outcomes with an assigned staffing plan of employees, 3rd party services and contractors. The Supervisor may operate a field services team who supports the deployed technology, ensuring solutions are well maintained, and break/fix support is optimized to ensure highly available solutions and services Responsibilities Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership. Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Executes assigned technology project installation and/or decommissioning projects. Provides effective team supervision, including information flow to and from the customer during project work. Executes quality plans and method statements. Monitors the effectiveness of installations and ensures that appropriate recommendations for change are made. Assists in hiring the right mix of internal resources and third-party resources necessary to achieve both the defined Project and Support SLAs, KPIs and OPIs that meets or exceeds expectations of users and BJC's benchmarkable economic model. Ensures that support services are monitored effectively against agreed upon Service Level Objectives and that identified actions to maintain or improve levels of service are implemented. Ensures that operational methods, procedures, facilities and tools are followed . Meets with relevant parties in respect of shared services customers are supported appropriately across multiple support teams Engages with multiple support teams to investigate and resolve very complex problems in technology solutions supported by field services and central technology teams. Works with team members to determines problem fixes and remedies. Analyses patterns and trends and improves problem management processes across multiple organizational support teams. Minimum Requirements Education Assc Deg and/or Equivalent Exp Experience Supervisor Experience Preferred Requirements Education Bachelor's Degree Experience 2-5 years Supervisor Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance paid for by BJC Pension Plan/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Created: 2024-10-31