IT Support Technician S111

RLS Logistics is a nationally recognized cold chain logistics provider (3PL) that offers LTL and TL transportation, cold storage warehousing and e-commerce fulfillment services. Founded in 1968, were a family-owned company growing rapidly & looking for energetic, hardworking individuals to join our team. Here at RLS we are excited about the direction our company is headed and the main reason is because of our team members. RLS does not make a product, we provide a service and the level at which we are able to provide those services are a direct reflection of the strength of our team. Our customers are able to concentrate on what they do best and trust us to do what we do best. The hard work, determination and initiative our team members bring to work every day is one of our greatest value propositions. Russell Leo and Tony Leo The job. What you will be doing as an IT Support Technician: The IT Support Technician is a staff position within the Technology Support Team accountable for ensuring continuity of computer systems and networks for all RLS facilities and team members. What you need to land this awesome job: Education: Associates degree OR Accredited IT Certifications Experience: Microsoft Office 365 experience preferred. Microsoft Azure experience preferred. Advanced networking knowledge preferred. License or Certification: Welcomed but not mandatory. Travel requirements: Occasional, as needed. Minimum Physical requirements: Should be able to lift 50lbs & be able to navigate ladders easily. Minimum Behavior requirements: You must Be Humble, Stay Hungry and Live Smart. A day in the life (but not limited to): Assist team members with installation, configuration and ongoing usability of hardware & software. Verify functionality of hardware & software components daily. Troubleshoot hardware & software issues in person, remotely, and via phone. Participate in an on-call rotation to be accessible for high priority technical support during off hours. Monitor network usage and security. Set up team member accounts and passwords. Develop a basic understanding of company operations. Test alternative pathways until you resolve an issue, and document the path to resolution. Ask targeted questions to diagnose problems. Offer suggestions for possible upgrades and changes within the IT department. Keep up with technology advancements. What you can expect from us (but not limited to): Overall work environment: A challenging, fast paced work environment where you can make a difference and grow personally and professionally. Job specific work environment: Office setting, business casual Annual Potential Earnings: Commensurate with behavior and performance Goodies: Healthcare, Dental, PTO, 401k with company match, loads of other benefits Even more goodies: Team member recognition awards and education opportunities. Reports to and Direct Reports: This position reports to the Technology Support & Infrastructure Manager and has no direct reports. Job Type: Full-time Pay: $23.22 - $27.32 per hour Benefits: 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Paid time off EOE 2024

Created: 2024-10-31