Field Technical Support Specialist

Our Opening and Your Responsibilities Summary: The role includes executing validation per MT established protocols for new and installed lab software systems, providing services for customer implementations in both regulated and non-regulated environments, working with pre-sales to build sales pipeline, coordinating validation activities, providing secondary phone support to end-users and training support to field sales organization, having a basic understanding of lab instruments and balances that connect to software, and other duties as assigned. The candidate is expected to balance multiple projects and priorities while participating in cross-functional teams within Professional Services. Overnight Travel for this position is expected to be 60% to 65% covering the United States Essential Duties and Responsibilities * Executes validation per MT established protocols which include procedures to support the definition, development, installation, start-up, and testing of new and installed lab software systems and applications. * Provides services for customer implementations and installations in both regulated and non-regulated environments. * Works with pre-sales in consultative capacity to build sales pipeline. * Responsible for the communication and coordination of validation activities and for balancing multiple projects and priorities while participating on cross-functional teams within Professional Services. * Provide Secondary phone support to end-users, sales personnel, and field service technicians on the Laboratory Software product lines. * Training support to field sales organization, customer support, insides sales and other members of Professional Services. * Competently use and have a basic understanding of Lab Instruments and Balances that connect to software. * Other duties may be assigned. What You Need to Succeed Education, Experience & Skills * BS Degree in Science, Engineering, Computer Engineering/Science, and/or experience with computer and application validation, cGMPs, and 21 CFR Part 11 in an FDA regulated environment. * Information Technology experience within the following systems is required/ Certifications are not necessary: - Microsoft Server/Client Operating Systems - Microsoft SQL Server databases - Microsoft Active Directory / LDAP - Microsoft Networking Fundamentals * Problem solving ability along with excellent communication skills and diplomacy with customers are critical to the performance in the position. * Strong project management skills, interpersonal, communication skills, and working in a team-based environment are essential for success in this positio Our Offer to You A company car with paid insurance for your work needs. All tools and equipment needed to perform the job and a clothing allowance Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment. About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you'd like more information about your EEO rights as an applicant under the law, please click here Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

Created: 2024-11-02