Field Service Engineer

Description Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world. The Field Service Engineer that supports our GPT business has responsibility for product service of GPT equipment that has been or is being installed at customer locations. Key Job Responsibilities: Stay updated on all relevant procedures and processes linked to the role. Respond to Customer service calls and e-mails. Routine service, including: system installations preventive maintenance (PM) Perform IQ/OQ moving instruments at customer site refurbishment of used systems Writing and logging of Service and Install Reports. Troubleshooting and repairing GPT products. Proactively scheduling and performing PM repair visits. Updating CRM system with relevant records and information. Maintaining equipment used in performing tasks outlined above. Ensuring all applicable measurement equipment is in calibration before use. Provides 1st line support to Field Service Engineers who are diagnosing, troubleshooting, and repairing systems. Provide training to assigned GPT and/or 3rd party Field Service Engineers as needed and requested. Update FSE training records and training certificates in collaboration with product management and R&D (for service) Support development of training material in collaboration with R&D, Marketing and assigned product launch team members. In liaison with Quality Management and assigned Line Manager, provide recommendations to update relevant procedures and processes (SOP's) linked to the FSE role Represent Field Service in relevant Product Development and other company assigned projects Maintain relevant quality and CRM system records Stay updated on relevant standards and regulations relevant for the assigned product area Qualifications/Education: Bachelor's Degree or equivalent experience in chemistry or a related field. A minimum of 5 years of experience as a GPT Field Service Engineer Preferably over 10 years of experience in the Life Science area Excellent communication & presentation skills Good computer skills Excellent in English, both written and spoken An in-depth knowledge and utilization of GPT RMT+ An in-depth knowledge and utilization of GPT Quality procedures and protocols The ability to support the development of and delivery of assigned Field Service Engineer training and relevant certification An in-depth understanding and application of the GPT CAPA process relevant to the assigned products Compensation/Benefits: The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, medical/dental/vision insurance, 401k/Match. Salary Range for this position is $80,000-$120,000. Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Mesa Labs is an Equal Employment Opportunity Employer. Mesa Labor prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.

Created: 2024-11-02