Non-Clinical - Administrative/Administrative Assistant

Job Title:Administrative Assistant Location: Baltimore, MD 21209 Duration: 3+ Months Shift: Monday-Friday - 8am-4:30pm (100% onsite) Position Summary: Performs a variety of administrative and clerical duties to proactively identify and respond to the needs of the patients, medical office staff, and physicians. Essential Functions: -Places, receives and screens telephone calls; determines nature of call and provides general information, referring more complex calls to other team members. -Greets, screens and directs visitors, patients, sales representatives, etc. -Schedules appointments, maintains calendars, arranges meetings and conferences, and makes travel arrangements. -May serve as liaison to Human Resources and Payroll. May maintain payroll. -Assists with Departmental budget. -May assist with the application for research grants. Patient Services -Services the needs of patients in the Medical Office. -Schedules patient appointments, may post surgeries, etc. -Performs pre-registration or registration by interviewing patient and obtaining relevant information e.g., personal demographics and health insurance information. -Obtains necessary authorizations. -May assist patients in examination room when needed. -Adheres to all hospital infection control and safety policies. -May collect Copays and make deposits. Clerical -Performs clerical and data entry as directed by the manager or their designee. -Opens, sorts and distributes incoming mail; answers routine correspondence independently. -Maintains office supplies; prepares inventory and purchase orders. -May perform Transcription. Records Management -Establishes, maintains and revises departmental and patient files and records. -Collects relevant information. -Abstracts data from manual or computerized records. -Performs research for articles, books, etc. and maintains medical literature Professional and Teamwork -Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers and the surrounding community; and by being cooperative and collaborative in the performance of duties to promote a unified workfare -Participates in departmental special projects as needed. -Attends meetings, in-services, etc., as required. -Displays an understanding and awareness of, and performs all duties in accordance with, the Hospital's Mission and Vision statements. -Performs other duties as needed or assigned. Customer Service -Ensures that all customers receive exemplary service. Serves as a patient/customer advocate when needed. -Demonstrates empathy and understanding of patient/customer concerns by listening carefully and responding appropriately. -Exceed patient/customer needs by anticipating, identifying and responding to such needs in a prompt and courteous manner. -Focuses on what can be done to improve situations for the patient, co-worker and other customers. -Keeps patients/customers informed, explain delays, and provide clear and concise information. -Maintains patient confidentiality; respects the privacy and needs of all patients; continually demonstrates actions that indicate an understanding of patient rights. -Portrays a positive organizational image through adherence to dress code and maintaining a clean work environment. -Recognizes everyone, including patients, visitors and co-workers as customers and treats them with dignity, courtesy and respect. -Works at maintaining a good rapport and appropriate departmental relationships with all patient care personnel, promotes a spirit of cooperation through frequent communication. -Demonstrates knowledge of and behaviors consistent with standards of conduct and code of excellence. Acts in a way that shows sensitivity for confidentiality, integrity and respect for diversity. Qualifications/Requirements: -Entry level knowledge; basic employment skills; High School diploma: GED equivalent or High School certificate - 3-5 years of relevant experience.

Created: 2024-10-31