Senior IT Service Desk Manager (Hybrid) - 135K-140K ...

FULL JOB DESCRIPTION Hybrid, 3 day in off, 2 days remote 135K-140K plus 20% bonus My local client is looking for a Sr. IT Service Manager to join their talented team. This role will engineer, manage, improve and deploy IT Service Management processes following the ITIL framework. You will be an ambassador for the service, working across IT to provide effective communication on production environment matters and build relationships with other teams to ensure effective dialogue between departments Education and Qualifications required: Bachelors degree in Computer or Information Science-related field. 10 years of related experience. ITILv4 Foundations certification, intermediate or expert preferred. 5 plus year managing an environment using ServiceNow. Skill and Experience required: Experience in managing and directing a team of desktop specialist. Experience working in ServiceNow tool. Delivers systematic corrective solutions to reduce errors and improve the quality of the IT systems and services for our users/clients, by examination of the root causes of problems. Thorough understanding of ITIL principles and planning. Thorough understanding of information technology procedures and practices. Proficient with Microsoft Office Suite. For more information, send your resume to and contact: Jared Whitely Looking for a different role? Check out hot vacancies here and navigate to our "Careers" page. WHY EMERALD RESOURCE GROUP We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting , working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Choose Emerald Resource Group for excellence in IT recruiting. Let's keep in touch Twitter: EmeraldRG LinkedIn: Emerald Resource Group Facebook: Emerald Resource Group FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today

Created: 2024-10-30