Help Desk Technician

Title: IT Systems Technician Position: Full-time Hourly/Non-Exempt Reports to: IT Services Manager Division: River Location: Paducah, KY About Marquette: Headquartered in Paducah, Kentucky and founded in 1978, Marquette is a leading provider of inland marine transportation services. Our Company operates over 130 towboats on the Mississippi River System, Gulf-Intracoastal Waterway, and near-shore coastwise market. In addition, the Company controls over 1,000 dry cargo barges. The Company has additional offices in St Rose, LA, Lockport, LA and La Porte, TX. With over 1,500 vessel and shore-based employees, Marquette is the largest provider of independent towing services within the inland waterways. We are the only fully integrated fleet in the industry that can do what we do. Principal Responsibilities: Provide world class customer service for our shore and vessel staff at Marquette. Provide remote and hands-on technical support at offices and onboard Vessels. Diagnose computer and device problems to determine root cause of malfunction. Document all support tasks performed in the Connectwise and internal tools. Perform Life Cycle management of technology equipment in offices and onboard vessels. General computer maintenance, repairs, and optimizations. Maintain navigational equipment (AIS, GPS Compass) and Rose Point on vessels. Maintain Printers/scanners/multifunction devices Assist in providing network installation, maintenance, and administration Provide cellphone and cellular network device hardware and configuration support. Install, test, and configure operating systems and authorized software as required. Follow company policy in copying software and documentation. Assist all IT teams in performing routine administrative duties as requested Receive, test, inventory and configure technology hardware for shore and vessels. Perform preventive maintenance and cleaning of shore and vessel equipment as directed. Liaise with vendors to manage equipment RMA/Warranties as needed. Assist setting up for training and special demonstrations. Work scheduled On-Call afterhours rotation as assigned Be available to potentially travel up to 25% of your scheduled work time. Support and/or perform other IT related duties and/or project tasks as assigned. Qualifications : Associate Degree from an accredited technical college or equivalent 2 years comparable work experience. Self-motivated individual with strong customer service and communication skills Ability to learn and retain via apprentice/mentor on-the-job training. Working knowledge of PC hardware, networking protocols, and mobile operating systems. Familiarization with MS Applications, Windows operating systems and MS Office Suites. Familiarization with the troubleshooting and setup of printers, cell phones, and network equipment. Experience with Coaxial Connections and Soldering is welcomed but not required. Dexterous in the use hand and power tools in close quarters and outdoors. Ability to lift 75 pounds and climb ladders. Good driving record with current, valid Driver's license, and ability to obtain a TWIC card. Marquette offers competitive pay, health, dental & vision insurance, 401K plan with company match, bonus plan, company paid life insurance, short- & long-term disability, flexible spending account, critical illness, accident insurance, and other incentives!

Created: 2024-10-30