Cybersecurity Technical Support Specialist

Under the general direction of the Deputy Chief Information Security Officer (DCISO), an Information Technology Supervisor II in the Information Security Office (ISO), the incumbent performs State Controller's Offices (SCO) Information Security Program activities, such as security risk management to ensure SCO business and technical environments have and maintain an appropriate security posture. Additionally, as an Information Security Program Specialist I, the incumbent will provide physical & environmental security, cybersecurity program support, partner integration planning, integrated security incident response team (ISIRT), and miscellaneous division support. The incumbent will be responsible for developing and maintaining physical and environmental security policies and procedures aligned with NIST standards and guidelines, performing system administration duties, and handling client calls, issues, and questions. The incumbent will also assist interagency partners in endorsing or not endorsing policies, respond to assigned security incidents, and assist with division technical duties to support organizational needs. Duties performed: (Candidates must perform the following functions with or without reasonable accommodations.) Develop and maintain physical and environmental security policies and procedures aligned with NIST standards and guidelines, conducting risk assessments, implementing security controls, coordinating with other departments, providing training, monitoring security systems, investigating and reporting on incidents. Work with external vendors and contractors, and staying up-to-date with industry trends and best practices. Act in a supportive role for various cybersecurity areas, including cybersecurity management, awareness, physical security, policy and projects, governance and compliance, and security operation control. Perform system administration duties and handle client calls, issues, and questions via phone, email, or support tickets. Perform detailed analysis of issues received from clients. Building and maintaining a high-level of client satisfaction and valuable relationships with clients. Perform administrative tasks to support cybersecurity management. Assist and advise interagency partners in endorsing or not endorsing such policies, providing subject matter expertise to planning teams, coordination groups, and task forces as necessary. Conduct long-range, strategic planning efforts with both internal and external partners in cyber activities. Prepare for and provide subject matter expertise to exercises, offering planning support between internal and external partners. Serve as a conduit of information from partner teams by identifying subject matter experts who can assist in the investigation of complex or unusual situations. Respond to assigned security incidents, including classifying incidents, conducting assessments, selecting additional support members, maintaining confidentiality, assisting with recovery efforts, documenting incidents with root cause analysis and lessons learned, reporting incidents to the CISO and the Executive Office. Maintain awareness of effective response procedures, and staying current on cybersecurity threats and best practices. Assist with division technical duties in various program areas to support organizational needs using a variety of skills and software. You will find additional information about the job in the Duty Statement . Working Conditions This position may be extended or made permanent at a later date. The incumbent may be required to work outside of normal business hours to meet project deadlines or respond to urgent security incidents. Additionally, occasional travel to locations outside of the Sacramento area may be necessary, with overnight stays possible depending on the requirements of specific assignments or projects. This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies. This position is located at The Emerald Tower on Capitol Mall, steps from Tower Bridge and is walking distance to the State Capitol. The building offers affordable monthly parking, employee gym access, an amenities center, and a beautiful mid-tower garden terrace. It is conveniently situated only blocks from Old Sacramento, numerous restaurants, a seasonal farmer's market, and the Crocker Art Museum. Overlooking the Golden 1 Arena and Downtown Commons, the office is accessible from Sacramento Regional Transit's light rail and bus systems, with convenient access to I-5, I-80, US 50 & US 99. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC- Position #(s): Working Title: Cybersecurity Technical Support Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A $6,954.00 - $9,319.00 B $7,635.00 - $10,230.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: 12 Month Limited Term - Full Time Facility: Information Systems Division Department Information The Office of the State Controller (SCO) is the destination employer within the State of California. As California's chief fiscal officer, the Controller's Office ensures accountability and transparency of California's financial practices while promoting fairness and opportunity for all. Here, you'll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state's future. The Information Services Division (ISD) of the California State Controller's Office is the technology hub that drives innovation and efficiency across the agency. ISD is responsible for developing, maintaining, and enhancing critical IT systems that support the State's payroll, accounting, and financial reporting functions. If you're passionate about software development, cybersecurity, data management, or IT project management, ISD offers a dynamic environment for tech professionals looking to make a meaningful impact. Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives! To learn more about the SCO, visit: How did you hear about us? Take our survey! Special Requirements If using education to meet the minimum qualifications of the classification, a copy of your degree, transcripts, or degree evaluation is required. Take the Information Technology Specialist I examination here: Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 11/12/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer . When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: State Controller's Office Human Resources Attn: Human Resources Office - J.W. 300 Capitol Mall 3rd Floor, Ste 300 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: State Controller's Office Human Resources Human Resources Office - J.W. 300 Capitol Mall 3rd Floor, Ste 300 Sacramento , CA 95814 Applications dropped off in person must be received by 5 p.m. in HR, by the final filing date. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant . All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Degree and/or School Transcripts Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Familiarity with cybersecurity principles, practices, and frameworks, including NIST standards, to support various cybersecurity areas effectively. Proficiency in managing and maintaining physical security systems, specifically CCure 9000 and exacqVision, including server management, firmware updates, and support for access control panels and door systems. Strong understanding of physical security technologies and the ability to troubleshoot and resolve technical issues related to security systems. Risk Management Skills Demonstrated experience in conducting risk assessments and implementing physical security controls aligned with industry standards. Ability to develop, implement, and maintain comprehensive physical and environmental security policies and procedures. Strong communication skills to effectively train staff on security protocols and procedures, fostering a culture of security awareness. Flexibility to work both on-site and remotely, with a willingness to adjust work hours and travel as needed to meet organizational demands. Experience working with inter-agency partners or cross-functional teams, providing subject matter expertise and facilitating collaboration on cybersecurity initiatives. Ability to conduct long-range strategic planning and assess cyber activities in coordination with internal and external partners. Proven experience in handling client inquiries and support requests, with a focus on building strong relationships and ensuring high client satisfaction. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Denise Middleton (916) Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Created: 2024-10-30