Head of CCaaS Partnerships, Telco, Telco

Description Are you a telecom sales or business development leader who has led successful telecom Joint-Go-To- Market/partnership transformation programs with Tier 1 operators? Are you looking for an exciting and fast-paced career working with both business and technology executives on how telecom operators can achieve revenue growth by offering Contact Center-as-a-Service (CCaaS)? Amazon Web Services (AWS) is the leading cloud provider, providing virtualized infrastructure, storage, networking, messaging, and many other services to customers all over the world. The AWS Telecom Business Development team is looking for an experienced leader who is customer obsessed and technology savvy - with a proven track record of successful joint-go-to-market, partnership engagements and business successes. Key job responsibilities Key job responsibilities This is a senior role to develop joint go-to-market strategy with Telco customers as partners to co-develop a B2B AWS Cloud Practice, with a focus on Contact Center-as-a-Service, and AWS Services such as Amazon Connect, Generative text-to-speech and speech-to-speech models, multi-modal large language models, generative business intelligence capabilities, and many more cloud services. You will help our telecom customers accelerate this journey by engaging with the customers' business and technology stakeholders to challenge the status quo, inspire the customer to a bolder vision and co-innovate on both services/solutions to take to market together aiming for an exponential growth of their business. Your responsibilities will include building and managing a healthy sales pipeline focused on driving revenue, adoption, and market penetration. You will strive to create alignment among customer and internal stakeholders, address resistance to change and provide a tangible, executable vision to transition to a new territory of cloud based businesses. You will operate effectively at multiple levels of the organization and can address concerns across C-suite executives, network leaders, and cloud platform teams. You will contribute in scaling AWS telecom strategy across multiple carriers and you will be a leading voice for AWS across the region. You will leverage worldwide programs, campaigns and work closely with the wider AWS business development, product management, marketing, solutions architecture, business development, and professional services teams. A day in the life A day in the life • Maintain C-level relationships with clients, stakeholders, boardrooms, and peers becoming the "trusted advisor", and manage interactions with the Telecom partner's B2B and Customer Experience business units • Liaise with the Partner's field sales organization, channels and end customers to help create and drive revenue opportunities for AWS • Identify specific customer segments and industry sub-verticals to approach with a joint value proposition for using AWS • Work with telecom technology, business, and finance teams to create Business Cases and ROI analyses required to justify establishing new business practices with AWS. • Lead and work with cross-functional teams to evaluate, provide insight, and drive strategic outcomes that have the greatest impact customers. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating "” that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. Basic Qualifications 5+ years of developing, negotiating and executing business agreements experience 5+ years of professional or military experience Bachelor's degree Experience developing strategies that influence leadership decisions at the organizational level Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications Experience interpreting data and making business recommendations Experience identifying, negotiating, and executing complex legal agreements Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

Created: 2024-10-30