Account Manager

Company: Manifest Virtual IT (VIT), a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to small and mid-sized businesses. Job Summary: We are seeking a dynamic and results-driven Account Manager to join our team. This role is pivotal in nurturing client relationships, ensuring satisfaction, and driving growth within our small and mid-sized client base. As an Account Manager, you will be the main point of contact for clients, working closely to understand their needs and deliver tailored IT solutions. Key Responsibilities: Client Relationship Management: Develop and maintain strong relationships with assigned clients, serving as their primary point of contact. Needs Assessment: Conduct regular check-ins and assessments to understand client requirements, challenges, and goals. Solution Development: Collaborate with internal teams to propose and implement IT solutions that meet client needs and drive value. Project Coordination: Oversee the delivery of services and projects, ensuring timely execution and adherence to quality standards. Performance Tracking: Monitor and report on service delivery metrics and client satisfaction levels, identifying opportunities for improvement. Sales Growth: Identify opportunities for upselling and cross-selling additional services, driving revenue growth within existing accounts. Client Education: Provide clients with insights on industry trends, best practices, and new technologies to enhance their IT strategies. Conflict Resolution: Address client concerns and resolve issues promptly, ensuring a positive experience and maintaining trust. Documentation: Maintain accurate records of client interactions, service agreements, and project updates. Qualifications: Bachelor's degree in Business, IT, or a related field. 2+ years of experience in account management or client relations, preferably in the IT services or MSP industry. Strong understanding of IT solutions and managed services. Excellent communication and interpersonal skills. Proven ability to build relationships and work collaboratively with clients and internal teams. Strong organizational and multitasking skills, with a detail-oriented mindset. Familiarity with CRM tools and project management software is a plus. What We Offer: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, and retirement plans. Professional development opportunities and ongoing training. A collaborative and supportive work environment. Join us in helping small and mid-sized businesses in Columbus thrive through exceptional IT services!

Created: 2024-11-02