Customer Service Specialist

The Virginia Peninsulas Public Service Authority (VPPSA) is a regional governmental agency providing solid waste management services to ten cities and counties in southeast Virginia. Additional services include drop off recycling, curbside recycling, household chemical collections, and a compost facility that produces and sells compost and mulch products. [The Compost Facility Customer Service Specialist is responsible for the material sales, cash handling, customer interaction and traffic control at the facility. Provides daily, weekly and monthly reports to the Compost Facility Supervisor. The Compost Facility Customer Service Specialist reports to the Compost Facility Supervisor. [Essential Job Functions:]{arial",sans-serif"=""} ]{arial",sans-serif"=""} Operates computer/sales equipment on site for cash handling system. Visually monitors incoming material to ensure compliance with VPPSA material acceptance rules as well as ensuring compliance with State mandates precluding acceptance of certain materials. Maintains customer information database and maintains accurate daily totals of incoming and outgoing material. Performs all duties associated with the cash handling system. Directs traffic. Receives and responds to a wide variety of inquiries regarding disposal of yard waste and white goods. Provides information on cost and availability of mulch and compost for distribution to residents and sales to commercial entities. [Additional Job Functions:]{arial",sans-serif"=""} Maintains records of equipment daily maintenance, windrow management, fueling amounts and other operational activities. Work Conditions: Normal work hours are five (5) days per week, forty (40) hours per week. Additional work over forty hours per week is authorized. Will report to work at the Compost Facility. Work will be conducted both outdoors and in the customer service building. Includes weekends and Holidays Education, Training and Experience: Graduation from high school and one year of experience in either retail sales or in the operation of computer equipment, or any equivalent combination of training and experience which demonstrates the required skills, knowledge, and capabilities.

Created: 2024-10-30