Full-Time Teller / CSR - West Brooklyn

This job was posted by : For more information, please see: Job Title: Full-Time Teller / CSR Work Location: West Brooklyn Branch Department: Teller/CSR Reports to: VP Teller Supervisor/CSR ? Full-Time ? Hourly, Non-Exempt ? Part-Time? Salaried, Exempt ? Salaried, Non-Exempt Job Summary: This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate. This position is not a remote position, nor does it have the option of being a hybrid position. Work schedule is Monday through Friday and Saturdays as scheduled. Duties and Responsibilities: Teller duties and responsibilities include, but are not limited to: Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills. Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy. Enter transactions into the Fiserv Teller product and issue customer receipts. Redeem Savings bonds. Process credit card cash advances. Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift. Prepare bank cashiers checks. Explain bank services and charges to customers. Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff. Balance ATM, coin machines, teller drawer and vault. Promote the banks services and cross sell bank products. Make a concentrated effort to solve customer problems. Other job-related duties as assigned. CSR duties and responsibilities include, but are not limited to: Answering phones. Troubleshooting a variety of customer issues. Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust accounts. Assist customers with opening or renewing Certificates of Deposit. Closing accounts. Placing check orders. Back up each CSR. Be knowledgeable of Patriot Act. &nb

Created: 2024-10-30