Lead Teller

$2,000 SIGN ON BONUS FOR QUALIFIED CANDIDATES AND COMPREHENSIVE BENEFITS PACKAGE At St. Johns Bank, we pride ourselves on delivering exceptional customer service and building lasting relationships with our clients. Join our dynamic team and be a part of a community-focused financial institution that values integrity, teamwork, and personal growth. Position Overview: As the Lead Teller at our St. Johns location, you will play a crucial role in overseeing the daily operations of the teller line. You will provide guidance and support to your team while ensuring efficient transaction processing, exceptional customer service, and adherence to bank policies and procedures. This is an excellent opportunity for an experienced teller looking to take on a leadership role in a collaborative environment. Key Responsibilities: Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and loan payments. Balance and maintain a teller drawer daily, ensuring accuracy in cash handling and adherence to operational standards. Promote and cross-sell bank products and services, identifying customer needs and providing tailored solutions. Oversee daily teller operations, ensuring compliance with all policies and procedures while maintaining a focus on customer service. Handle complex customer situations, resolving issues and providing solutions to enhance customer satisfaction. Perform balancing of the ATM and vault, ensuring accurate cash levels and compliance with security protocols. Open and/or close the branch, observing all security protocols. Conduct regular audits of teller drawers and resolve discrepancies. Provide on-going guidance and support to tellers, helping them learn processes and improve their skills. Prepare monthly reports for management to ensure accuracy and compliance with bank policies and procedures. Collaborate with branch management to implement operational improvements and enhance team performance. Monitor and report any discrepancies, suspicious activities, or compliance issues to management. Serve as a back-up to New Account Representatives. Qualifications: Minimum of 1-2 years of banking and previous supervisory experience preferred. Strong leadership and mentoring skills. Previous new accounts experience preferred. Excellent communication and interpersonal abilities. Detail-oriented with strong numerical and cash handling skills. Ability to thrive in a fast-paced environment and manage multiple priorities effectively. Computer skills to include Microsoft Office and Outlook; Jack Henry and XP Teller a plus. Current driver's license and a vehicle with appropriate insurance coverage. St. Johns Bank offers a comprehensive compensation package including Sign-On Bonuses, Medical, Dental, Vision, Employer Paid Life Insurance, 401K with Employer Match, Vacation, Sick Pay, 11 Paid Holidays, Performance Bonuses and the ability to grow with the organization. Join us in making a difference in our community, one transaction at a time! St. John Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Member FDIC

Created: 2024-10-30