Service Writer

Position Summary:  As a Service Writer, you will be responsible for service and maintenance-related administrative duties associated with the service department. These duties include but are not limited to work order completion, technician time tracking, warranty recovery, and preventive maintenance currency. You are also responsible for scheduling, and maintaining files, processing service-related invoices, handling customer inquiries, and keeping the service department informed concerning service issues and general information. Why should you work for Leppo? Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers' equipment needs with the best products, the best support, and the best people available. We have been growing our coworker's careers since 1945 when our first store opened in Akron, OH. When you join Leppo, here are a few of the exciting things we can offer you: Medical, Dental, FSA & Vision Insurance Company Paid Life Insurance/AD&D & Employee Assistance Program Company Paid Short-Term Disability & Long-Term Disability 401K Plan + Match Paid Holidays and Paid Time Off (PTO) - Floating Holiday, Community Time Off, Parental Leave Paid Training and Development Wellness Incentive Bonus Product & Service Discounts Performance-Based Quarterly & Annual Bonuses Bi-Annual Leppo Branded Apparel Allowance Celebration Luncheons Milestone Anniversary Gifts Business Operating Hours/Schedule:  Monday through Friday 7:30 am - 5:30 pm Essential Job Functions Act as the "bridge" between customers and our service department. You will understand customer needs, communicate those to the team, and update the customer on any progress or changes along the way. Allocate work assignments to technicians and ensure work follows established procedures and quality standards. Monitor and review the progress of work orders, ensuring that deadlines are met and any issues or delays are promptly addressed. Maintain and update service records, including work orders, repair logs, and customer information, ensuring accuracy and completeness. Ensure compliance with safety regulations and company policies, promoting a safe and clean working environment for both employees and customers. Demonstrate continuous effort to improve operations, decrease turnaround times, and streamline work processes. Other duties as assigned Qualifications/Experience/Education High School Diploma required; trade-School Degree a plus Valid driver's license with acceptable driving record Superior customer service, teamwork, and verbal/written communication skills

Created: 2024-11-02