Application Specialist - SPMS

Job Description Requirements: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience with Property Management systems (as an end-user or administrator) is an advantage. 1+ years of Hospitality Management experience (preferably in Cruise Ship Operations) with a good understanding of on-board cruise operations, especially in accounting, first purser, chief purser, or IT officer roles. Several years of consulting and/or customer support experience for software applications with a strong IT background and the ability to understand complex IT systems and networking. Experience with database analysis, administration, and troubleshooting, as well as creating SQL scripts and queries, is an advantage. Fluent English, both spoken and written, is essential. Strong written and verbal communication skills with experience communicating at all levels of client organizations. A self-driven, positive, energetic, and results-oriented individual who enjoys working in a multi-national and global team. Weekend support rotated among the team, estimated 1 weekend per 2 months. Position is REMOTE with access to an office for hardware integration efforts. Career Level - IC2 Responsibilities Responsibilities: Perform various complex duties requiring independent judgment to implement Oracle products and technology to meet customer needs on board cruise and river ships or shore side locations. Lead the solution design and implementation aspects of engagements, ensuring high-quality, integrated software solutions within time and budget constraints. Effectively communicate with customers both shoreside and shipboard. Serve as the technical interface for customers regarding problem resolution, recommended maintenance, and the use of Oracle products. Possess an understanding of all Oracle products in the competency area and in-depth knowledge of several products and/or platforms. Act independently while researching and developing solutions to customer issues. Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for Oracle Hospitality Cruise products. Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on various customer situations and escalated issues. Address any functionality gaps by answering operational and application questions. Provide technical support to customers post "go-live." Communicate effectively and build rapport with team members and clients. Travel required up to 25%. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range: from $21.15 to $42.93 per hour; from $44,000 to $89,300 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion Short term disability and long term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave Adoption assistance Employee Stock Purchase Plan Financial planning and group legal Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. About Us As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector"”and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +, option one. Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. * Which includes being a United States Affirmative Action Employer

Created: 2024-10-30