Lead Operations Coordinator

Our vision aims to empower our clients by actively leveraging our broad range of services. With our global presence, we have career opportunities all across the world which can lead to a unique, exciting and fulfilling career path. Pick your path today! To see what career opportunities we have available, explore below to find your next career! Please be aware of employment scams where hackers pose as legitimate companies and recruiters to obtain personal information from job seekers. Please be vigilant and verify the authenticity of any job offers or communications. We will never request sensitive information such as Social Security numbers or bank details during the initial stages of the recruitment process. If you suspect fraudulent activity, contact us directly through our official channels. Stay safe and protect your personal information. JOB SUMMARY The Lead Operations Coordinator plays a critical role in supporting the Project Operations team by ensuring smooth daily operations, managing administrative tasks, and coordinating cross-functional teams. This role requires strategic decision-making and the ability to step into leadership positions when necessary, including acting as the Operations Supervisor during absences. The Lead Operations Coordinator will lead, train, and mentor a team, ensuring the successful completion of all operational functions to support the program's life cycle. This position demands an individual with strong leadership skills, the ability to work under pressure, and a high degree of operational and administrative competence. JOB RESPONSIBILITIES Act as the primary point of contact for operations management in the absence of the Operations Supervisor, ensuring continuity of leadership and decision-making. Oversee and manage the daily operations of the department, coordinating closely with the Operations Supervisor and Project Operations Manager to align departmental goals with overall project objectives. Lead a team of operations coordinators, providing mentorship, conducting performance evaluations, and developing training plans to ensure team members meet project standards and goals. Ensure timely and accurate completion of all reports, including incident/accident reports, daily operational updates, and CDRLs. Continuously reevaluate and improve reporting processes by implementing best practices and lessons learned, ensuring they are communicated to the entire team. Collaborate with various departments and stakeholders (including Iraqi and U.S. personnel) to support complex, high-priority operational tasks, such as Crisis Management Actions (CMAT), Non-Combatant Evacuation Coordination (NEO), and base-wide notifications. Handle critical logistical support functions, including MEDEVAC operations, subcontractor and client security coordination, and base infrastructure support. Assist in developing strategic plans for operational improvements and efficiencies, providing feedback to senior leadership on areas of potential enhancement. Maintain a high degree of confidentiality while handling sensitive information, including proprietary and client-related materials. Provide project management support for specialized departments, such as Train/Transition, Erbil Operations, LNOs, and Escorts, bridging cultural gaps between Iraqi and Western personnel to ensure smooth collaboration. Develop and enforce Standard Operating Procedures (SOPs), ensuring compliance with all relevant policies and contract requirements. JOB QUALIFICATIONS Bachelor's degree in a related field is required, or an equivalent combination of education and experience. Minimum of 8 years of experience in military, DOD, or civilian operations management, with at least 5 years in a supervisory role. Proven experience in high-pressure environments, with the ability to multitask and handle emergent situations calmly and effectively. Leadership experience is crucial, including team management, mentorship, and the ability to step into more senior roles as needed. Strong project management skills, including the ability to coordinate across departments and manage complex, multi-faceted projects. Strong written and verbal communication skills, with the ability to interface professionally with personnel at all levels, including senior leadership and external stakeholders. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other project management software. Preferred Qualifications Experience working in austere, hazardous, or overseas environments is highly preferred. FMS/LOGCAP/AFCAP or military management experience is desirable. PHYSICAL REQUIREMENTS AND WORK CONDITIONS Work is performed in a remote and sometimes austere environment, with exposure to potentially hazardous conditions. Long hours and high-stress situations are common. Candidates must be prepared for rapid relocation under adverse conditions. The ability to solve practical problems and handle a variety of dynamic issues with professionalism is critical. Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status. For OFCCP compliance, the taxable entity associated with this job posting is: Sallyport Global Holdings

Created: 2024-10-30