Float Teller-East Area

Float Teller (FT) Department: Branch Administration Job Status: Full-Time FLSA Status: Non-Exempt Grade: 5 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised: N/A Must be available to work in the following area - Holyoke, Ludlow, South Hadley and Ware POSITION SUMMARY Provides prompt and professional service to new and existing customers. ESSENTIAL FUNCTIONS Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Independent performance of all teller transactions and related services. Maintains security of cash drawer. Proves cash drawer at end of day. Meets assigned referral goals through referral of bank products and services to meet customers banking needs. Performs account and person maintenance. Assists in resolving customer problems. May assist with balancing the ATM Assist customers with Safe Deposit. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. POSITION QUALIFICATIONS Competencies Accountability Customer Relations Decision Making / Judgment Job Knowledge Quality Education/Experience/Skills High School Diploma or GED required. At least six months of cash handling and customer service experience preferred. Must meet balancing requirements. Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate

Created: 2024-10-30